Sherry
Branson,#2UPDATE Employee
Fri, January 25, 2008
Our company is surprised by these member's comments, since they have never previously sent a complaint to us for review and we have never had the opportunity to try and address their concerns; therefore, we do not feel it is fair they posted these comments without giving us a chance to assist them with their concerns. Our records indicate they have made a hotel booking using their membership benefits. Our agent provided prompt and courteous service to this request. At no time during any of the conversations with our travel agents did these members indicate any dissatisfaction with the quotes offered or booked. At this time, we encourage them to contact our company to discuss their concerns.