- Report: #301638
Complaint Review: Grand Riviera Maya Princess Resort - Cancun Mexico
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Grand Riviera Maya Princess Resort
Riviera Maya Cancun, Mexico, Mexico
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Grand Riviera Maya Princess Resort Cancun Mexico
Wow! Just got back from this resort last night and I am left speechless..not in a good way! So many things wrong with this resort, where can I begin? First with the massive mosquito invasion stagnant pools and fountains of water with no pesticide spraying..totally unacceptable! I am covered in bites from my head to my toe including my face just in time for christmas! Nothing ever done about this we eventually plugged all of the vents in our room with toilet paper to prevent them from coming in! The staff in the restaraunts and bars were awesome! Not much can be said for the reception staff and concierge! Awful!
Our door to our room was broken for 5/7 days of the vacation that meant we had to leave our screen door open and access the room from our pool (we had a swim up suite) I was promised time and time again this would be fixed by the rude front desk workers! Mini bar was filled on our last day of the vacation at 8am not entirely appropriate! As well, our room was not cleaned for the majority of the trip with a few days it being cleaned at 7 or 8 at night scary considering the resort is nowhere at full capacity! I guess I am even more ticked because no resolution was given at the hotel..I found out that some of the couples that moved resorts were acutally already given their voucher for a free week! Lets just say that I have already been in touch with conquest vacations and the princess chain! I highly recommend to stay AWAY from this resort until atleast 6 months from now its just a shame they had to ruin so many vacations because they were money grabbing during christmas holidays!~!
Would I recommend this hotel to my best friend?
probably not
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
for more information fro users ripped off by this resort visit (((ROR REDACTED)))
tropicalresortsreviews
ottawa, Ontario
Canada
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Our door to our room was broken for 5/7 days of the vacation that meant we had to leave our screen door open and access the room from our pool (we had a swim up suite) I was promised time and time again this would be fixed by the rude front desk workers! Mini bar was filled on our last day of the vacation at 8am not entirely appropriate! As well, our room was not cleaned for the majority of the trip with a few days it being cleaned at 7 or 8 at night scary considering the resort is nowhere at full capacity! I guess I am even more ticked because no resolution was given at the hotel..I found out that some of the couples that moved resorts were acutally already given their voucher for a free week! Lets just say that I have already been in touch with conquest vacations and the princess chain! I highly recommend to stay AWAY from this resort until atleast 6 months from now its just a shame they had to ruin so many vacations because they were money grabbing during christmas holidays!~!
Would I recommend this hotel to my best friend?
probably not
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
for more information fro users ripped off by this resort visit (((ROR REDACTED)))
tropicalresortsreviews
ottawa, Ontario
Canada
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
