Ryan
St. George,#2UPDATE Employee
Mon, November 19, 2007
First of all let me offer my sincerest apologies to Doyle. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the confirmation email. You can also see that it is disclosed in the Terms and Conditions of the offer. The trial periods are free for 7-60 days depending on which bonuses apply and we would not have charged Doyle had he canceled during any of the trial periods. It is not our desire to bill clients who do not want the memberships after the free trial offer. If you'd like to cancel using the customer service line it is 866-370-7270 and they are available Monday-Friday 9 am - 9 pm Eastern Standard Time. There you will speak with a happy, helpful agent waiting to assist you. If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at [email protected] and I would be happy to address your concerns ASAP. Sincerely, Ryan R.