Complaint Review: Grantmoor Motor Lodge - Newington Connecticut

      I booked a hotel through Priceline.com for 11/22/2014.

      I have booked      with Priceline numerous times over the past eight years and have      never had an issue with any hotels I've stayed in. My husband and      I took out two children, ages 2 and 6, to the Grantmoor Motor      Lodge, thinking that it would be like every other normal hotel      we've booked through Priceline. It was a two hour drive. However,      this was not the case. The Grantmoor Motor Lodge was basically an      "adult only" type of hotel. When we brought our luggage in the      room we noticed that this hotel was completely disgusting. The      carpets were not vacuumed, there were weird substances all over      the furniture and the mirrors and as soon as my children turned on

      the television, porn was instantly playing on the screen. I went      into the bathroom to find no hand soap at all and the toilet had      not been cleaned. I then went to look at the bed and inside the      sheets were long black hairs in every layer of bedding. I wouldn't      even let my children take there socks off because the floor was      dirty and sticky. I opened one of the dresser drawers and realized      that the dresser was completely broken and the drawers had no

      bottoms. I immediately called Priceline and was forwarded to an      agent a Booking.com. I notified her of the room's condition and      she said she could possibly more my family to another hotel close      by. She then came back to tell me that the hotel was refusing to      refund my room and that if I wanted to switch motels, I would have      to pay again. At this point, it was 6 p.m. and my family and I had      plans for 7 p.m. We did not have the time to book another hotel

      and my iphone was about to die, so I was basically stuck with no      options. I decided that my family and I would have to cancel our      plans and just go home, so I went to the front desk and politely      asked for a refund. The representative told me that he would not      refund me but could move me to a different room. I explained to      him that I lived two hours away, just drove here with a 2 year old      baby and requested for a room that was not used for sexual      purposes and that would be clean and sanitary. I quickly chose a      room that seemed decent and asked for new bedding because there      were hairs under the comforter again. I then requested that      someone vacuum and clean the bathroom for my children and instead      of sending someone to clean, the representative knocked on the      door and handle me a bottle of orange cleaner; with no paper      towels or sponges. After looking at a number of horrifying rooms,      I found one that seemed okay. My husband and I threw our luggage      in the new room and left the hotel for our 7 p.m. plans. When we      got back to the hotel we realized that although the new room      seemed clean for the 3-5 minutes we were in it previously; it was       not clean at all and the bath tub was broken. I went to the front      desk and a different man was behind the counter. He explained to      me that I had already seen several rooms and was annoyed that I      was asking to switch again. I looked at a few rooms and every      single one smelt of smoke, was not clean and had mirrors on the      ceilings. I couldn't imagine driving home 2 hours that late at      night, so I chose one of the rooms that seemed to be livable. However, yet again... I was wrong. The new bedding given to me had      an enormous, red stain on the comforter and the pillows were      stained and brownish-yellow. There were splotches all over the      mirrors, the shower was filthy, the walls had stains on them, the      rugs weren't vacuumed, there was a stain on the mattress itself      and blood on the floor and mirror. There was no hand soap in the      bathroom. There was a tray in the room with complimentary plastic      cups on it; the tray was covered in cigarette burns and a sticky      substance. I went to Target and purchased paper towels, hand soap,      Lysol, bathroom cleaner, tooth paste and Windex. I got back to the       hotel after midnight and spent an hour cleaning and sanitizing the       hotel room. Even after scrubbing the shower, I still did not feel comfortable having my family shower in there and we did not use       the shower during our stay. My family and I had plans to spend our       Sunday in Connecticut and were not even able to shower beforehand       because of this gruesome hotel. I am beyond mad at this point and deserve a refund plus compensation for the times wasted, stress, and all of the cleaning supplies I had to purchase. I had to lug  items from room to room and then was expected to clean the room myself; it is absurd.