- Report: #1395659
Complaint Review: Great Call - Nationwide
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Great Call
Nationwide, USA
Phone:
1-800-733-6632
Web:
www.greatcall.com
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Great Call Cellular Telephones and service Sent me a defective smart phone! Carlsbad California
When my old Jitterbug died on me I was glad to upgrade to a Jitterbug Smart Phone because it had email capabilities that the old clunker didn't have. Unfortunately, when I received my brand new Jitterbut Smart Phone, whenever I tried to install my gmail account, it refused the password (which I know is correct because it works on my desktop gmail and in all my Kindle Devises email) saying: username or password is incorrect.
I typed in both the username and the password so many times it wasn't funny.
Finally, I emailed Great Call and they passed the buck saying it was Google's fault and go talk to them.
I shot back a reply that gmail works perfectly on my desktop and all my Kindle mobile devices so it has to be their phone and Great Call has not replied for half a day or six hours.
My last email to them gave me my gmail username and password and I told them that I would make my Great Call Smart Phone go back to factory settings so that they could try out another new smart Phone and see if they could load my gmail account there. If they could, then the one they sent me is obviusly defective and we could exchange.
Incidentally, in my first email to them I asked how I could restore my new smart phone to factory settings so that I could set it up with an easier to remember pin number and Great Call Support totally ignored that question.
I will update this if and when Great Call does the right thing by me. I invited David Inns, Great Call's CEO, to take a vacation to Honoluu and come to my apartment and see if he could set up my gmail on this miserable excuse for a Smart phone.
