- Report: #1490630
Complaint Review: Greek Movers - Redlands California
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Greek Movers
818 E Colton Ave Redlands, 92374 California, United States
Phone:
(949) 244-0188
Web:
Greekmovers.com
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Business Rating:
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Greek Movers Damaged my property Redlands California
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Absolutely by far the worst company and crew I've ever come across. Utterly inexperienced, disorganized, unprepared, slow, sloppy and irresponsible.
They literally scratched up my stainless steel fridge, broke my dining room table and chairs, broke my playground set and broke my china cabinet. They showed up late, and without any tape, blankets or wrap.
Peter, the Owner, did not follow thorough on his promise to make this right. He finally sent out one of his most seasoned movers, who agreed that the lot crew was by far less than professional. Even repeatedly expressed his "embarrassment" in the situation their crew left me in. He promised he'd come back to fix things, but he never did. Then Peter stopped answering my calls and texts.
I have given Peter plenty of opportunity to make this right and his actions, or lack thereof, only support my opinion on the horrible experience with his company and crew.
If you want your property in tract, do not use Greek Movers!
Additionally, Peter deleted my original yelp review. He initially replied to email him, which I already had and he didn't reply. However, I thought I'd email him as he requested, not only did I not get a reply, but now I don't see my review. Interesting.
Consumer beware! These are the "professionals" you're trusting with your property.
3 Updates & Rebuttals
Jim
Anaheim,California,
United States
A Complaint is NOT a Claim
#2Consumer Comment
Tue, January 21, 2020
It is important to really understand this moving process is structured in a specific way - it is done like this due to both Federal and State law. If you decide not to comply with the existing process, then you end up in the situation you're in.
Now, based on what you've written, you did not get a form from the mover to file your claim and yes, the form must come from the mover. If you complained orally or put your complaint in writing, then you haven't filed a claim. It means nothing unless the claim form comes from the mover, or from their 3rd party claims company.
Now, one problem you are going to have at this point is that the claim might get rejected as a result of the passage of time, but as I said, the most I can see you getting reimbursed is about $300, at least based on the photos you've posted.
Federal law prevents you as a consumer from collecting anything more than what is in your contract (referred to as the Carmack Amendment), so $300 is about it, and the way this works....if you reject the $300, then you are refusing any valuation reimbursement and you would be entitiled to nothing.
This is how the moving industry works - not just this mover - the government can't help you, and without question...there are worse movers out there.... If you don't believe me, just check this website.
Maria
Riverside,California,
United States
Complaint Filed
#3Author of original report
Tue, January 21, 2020
I do not think you read my post thoroughly, Jim. I did file a formalcompmaint with the company. If Peter didn’t feel my concerns were warranted, he would not have over promised after the fact. However, you are correct with regard to my next steps.
Rest assured I do follow through, as opposed to the company. All I am doing here is sharing my experience with fellow consumers . . . in case you aren’t aware of the purpose for this site.
Jim
Anaheim,California,
United States
Did You File a Claim?
#4Consumer Comment
Mon, January 20, 2020
Asking any company to make things right is a meaningless statement to make in any complaint because it is a completely subjective statement. What you think is right - is generally wrong - and it is in this case.
Moving companies have written contracts and the companies only operate on what the contract says, not what you think is right, or what they think is right. That's why there are written contracts in a move. Now, your contract should state quite clearly your remedies in a case where there is damage. They do not have to replace your table, fix scratches, or anything else you think is right.
The common remedy for damages with a moving company is to provide reimbursement at $0.60 per pound, referred to as valuation. I suspect at most, it would amount to maybe a few hundred dollars at most. So, you have the responsibility at this point to file a claim with the moving company.
Once you file your claim, then they have an obligation to handle your claim. If they don't, then you can file a suit against them for the amount of the valuation. However, you can only file for the amount of the valuation, you cannot file against them for more than maybe the few hundred dollars.
