Daniel
Florida,#2Consumer Comment
Thu, January 18, 2018
Terrible customer service i had to get a 2nd replacement for a laptop that kept malfunctioning. When i sent the device back he enter the incorrect serial number for the laptop i was supposed to send back. So when i did send it back lenovo sent me an autmomated message telling me they were gonna charge me because i never sent the laptop back. I literally called Greg 12 - 15 times for a week with no response. I also emailed, i also contacted customer service and asked them to contact him. No response. I had to get the contact of some random Customer service agent that works alongside him to correct my issue.
Worst customer service experience ever. Now the replacement i got is acting up and setup a return LAST WEEK. They still have not sent me an email with the return label and instructions. Lenovo is trash. I work in IT and the first thing i did after this experience was cancel any lenovo business we had. I'm also actively informing my collegues in the same field to avoid lenovo.