Denny Childs
Casper,#2Consumer Comment
Sat, October 03, 2015
This has nothing to do with not paying a BBB service fee. Actually that would be illegal! I reported Casper Ford Motor to BBB as well as many others I know. You are marked for repeatedly not satisfying customers needs. Word has gotten around and your bad treatment of others will be a curse on your head. Go to Fort Collins if you want a Ford and get a real deal it's worth the drive.
Integritystillcounts
Lantana,#3Author of original report
Tue, May 21, 2013
Investigate the customer's complaint? If I remember correctly, which I do, I had to contact your dealership after I received no response to my phone call and email. After I actually reached you, you said you had deleted my message. So it seems to me that I did most of the "investigating".
My family and I were on our way back to Texas and we trusted your service technicians had correctly diagnosed the failure on our vehicle. We are not mechanics. Although we weren't quite sure the vehicle was running as it should because it seemed like it was riding rough, we decided maybe it was something "other than the problem your dealership supposedly fixed". We had no service lights come on until the last 5 miles to our home. That's when we took it to the dealership here in Texas, who by the way has an A rating with the BBB. I spoke with the technician myself and he told me any trained technician at your dealership should have known the problem was the transmission and not the solenoid assembly, as your technicians diagnosed it. So I don't know who you spoke to at the dealership but they told us a different story than what you are claiming.
in addition, there are a plethora of companies who do not subscribe to the BBB but still care about their reputation. Your dealership completely ignored the request from the BBB to determine a reasonable solution, from an unbiased third party, to the problem our family was put in after our transmission completely failed after only two days of driving away from your dealership. Does that sound right to you? At the very least you could have given us back your profits, just out of sheer understanding or respect for your customer. But we did not get so much as an apology for our situation. When the service lights came on initially, we made sure to take our very well cared for vehicle to a certified Ford Service dealership in order to get competent technicians, but what we were left with only led us to more money out of our pockets. We even told your technicians ourselves that we suspected the transmission was bad!
We then left the vehicle at your dealership and had to rent a vehicle for another $500 to make the rest of our trip while your technicians worked on it. So just add that to the total bill for our family trip. Concerning the BBB, we did not contact them first, we contacted your service manager to give him a chance to make it right. We have been more than reasonable customers and have only asked for understanding and respect, which we did not get. It is just sad to see our family treated this way when we have been loyal Ford customers all our lives. We have since traded in our vehicle for a Subaru in order to hopefully never be treated this way again. Never bought anything but Ford but since our dealings with your dealership and being ignored by Ford themselves we have no reason to be loyal Ford customers anymore. It is just sad...
Patty with Greiner Motors
Casper,#4UPDATE Employee
Mon, May 20, 2013
Regarding the complait from "Integritystillcounts", we investigated this customers concern and found the following:
The rating from the BBB is due to us not subscribing to their services, and is in no way a reflection of our company.