- Report: #979533
Complaint Review: GripGo - Internet
Reported By:
Jairo -
Carmel Valley, California, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
GripGo
POBx 3179, Wallingford CT 06494 Internet, United States of America
Phone:
Web:
https://www.getgripgo.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
GripGo phone holder Buy one get one free for $10.00 converted in a $67.51 bill! Internet
I was watching TV and I saw
GripGos ad of a phone holder Buy one get one free for $10.00. I went to the
computer, found the same ad online and ordered one. When I was placing the
order this happened:
-
I found
Order Now and placed order
-
I gave
my credit card number information and enter
-
When I
was expecting to see the bill and the shipping costs, instead I saw an Order
Confirmation! I was surprised!
This was the bill:
o
GripGo
phone holder 10.00
o
Free
phone holder 9.99
o
Sale tax 5.72
o
Shipping
& Handling 31.80
o
Total 67.51
$67.51 for a $10 product!
-
I used
the phone number that I had copied from the TV ad and called GripGo; it was
disconnected
-
I looked
at the internet page if there was an address of the merchant, or phone, e-mail,
or a fax number; there was none.
-
I was
trapped. I realized that this company intentionally tried to be hidden and
inaccessible to the customers!
I went to Google search to look
for a phone contact information of this merchant, and there was none. I
continued my search on Google and I found a complaint from another customer who
had also the same experience that I had, and this complaint had the phone
number of GripGo. Thanks to ripoffreport.com I was able to call GripGo.
I was complaining about this
unfair business practices, and the guy on the phone kindly gave me the
complaint address. I cancelled my order.
Gentlemen: is this the kind of
business that you want to handle? Is this the way that you will conduct your
business, and the way that youll use to attract customers? You are wrong! Youll
pay for your actions. I intend to send a copy of this letter to as many
customers protection organizations that I can find, and Ill try to inform the
public about your unfair business practices before they are deceived by your
false advertising. Let us see who is going to win the battle! Business like
yours shouldnt have the right to do business in US.
Conclusion. From now
on, before I place an order in the internet Ill be sure that I have the
address, and an easy contact with the merchant by phone and by e-mail. If the
merchant does not provide all this information, and is easily accessible to the
customer, such a merchant is unqualified to receive business.
