- Report: #1175204
Complaint Review: Grooms Shop.com - Internet
-
Author Not Confirmed
Why?
Grooms Shop.com
Internet, USA
Phone:
1-866-598-8979
Web:
http://www.groomsshop.com
Categories:
Business Rating:
(0)
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GroomsShop.com, jdsmarketing.com, JDS Marketing Sent damaged product, will not refund and will only replace 3 out of 9. UNHAPPY Medina Minnesota
Report Attachments
I ordered a few personalized items from groomsshop.com at the end of August and it arrived last week. It consisted of beer mugs and a fold out stool/cooler with the monogram of each member of the bridal party. 4 out of 9 of the beer mugs were chipped or smudged and all of the coolers were chipped/scuffed and scraped along the metal frame. I called and spoke to Nicole about the mugs and she happily sent 4 replacements which I have not recieved yet. A few days later My fiance and I inspected the coolers and found that all of them have moderate to severe damage along the frame, some of which is rusting. I once again called the company (JDS Marketing apparently) and complained of the damage, only to be told I will not be refunded due to them being personalized and they will gladly replace 3 of them and cannot guarantee the condition of said replacements. The woman went on to tell me that the damage could've happened at any point and they are not responsible and even hinted that I may even be the cause. At that point I had no other choice than to file a dispute with my credit card company against JDS Marketing.
Nowhere on their website did it state that I was buying damaged merchandise and the person who did the personalization should have been able to spot all the damage before touching them. I will never deal with this company or any affiliated companies again. AVOID
4 Updates & Rebuttals
Correct Spelling: Jack Taravella
#2Author of original report
Wed, July 05, 2017
I misspelled Jack's last name and business name in the original report.
Jack Taravella
Taravella Tinting
call (((REDACTED)))
email [email protected]
http://jttint.com/
JDS Lost Appeal
#3Author of original report
Mon, April 17, 2017
Mugs were not chipped, they were smudged and fingerprints were left behind in the silver paint coating. JDS Marketing did replace those affected mugs with acceptable quality mugs. As per the BBB complaint, commications ceased immediately after photo evicende was submitted to BBB and Citi.
For a company like this to make false statements about thread color and questional photos (same photos attached to this report mind you) instead of addressing the issues and making any attempt to rectify them is absolutely abhorrent.
The coolers were very obviously damaged before they were embroidered and should not have been sent out. I am grateful to Citi and BBB for offering protection to consumers from the bullying of businesses like yours. Best of luck to your future customers, and I mean that.
Inconsistent chain of events as described by JDS Marketing
#4Author of original report
Mon, March 23, 2015
Owner and employees of JDS Marketing should decide on telling one story without inconsistencies. Owner states that thread color is the issue when clearly the pictured frame damage appears on ALL of the coolers. Not to mention the RUST that appears in these damaged areas, surely they have some convoluted explanation for that also. Offering 30% off reordering damaged goods is not in good faith, it's robbery and no customer should tolerate it.
JDS Marketing stopped responding to Better Business Bureau letters after photo evidence was provided to both BBB and the credit card company. I wonder why.
bbb.org/minnesota/business-reviews/general-merchandise-retail/jds-marketing-and-sales-in-medina-mn-2001354/complaints
sdeters
Medina,Minnesota,
Groomshop.com rebuttal to Kevin
#5REBUTTAL Owner of company
Wed, November 05, 2014
Customer received 4 chipped mugs. This was unverified but replacements were sent. Customer ordered cooler chairs and chose to personalized these with black thread. The cooler chair bodies are black. When customer received the merchandise he was dissatisfied with the black on black personalization. Customer demanded the order be redone with a different thread color. Our personalization techniques are permanent and cannot be redone. This is stated clearly on our website. However, as a gesture of good will, we offered to replace the coolers for 30% off. Customer declined offer. On 9/5 customer called stating all 9 of the cooler chairs have damaged legs. Customer sent pictures. We received pictures and believe the damage to be suspicious. Communication ended. We do not feel this customer has operated in good faith and we will not be offering any further refunds or discounts. Customer initiated a charge back with his bank. We have appealed with the bank.
