- Report: #1189548
Complaint Review: Groupo Vidanta Mayan Palace Resort Cancun - Playa Paraiso/ Playa del Carmen
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Groupo Vidanta Mayan Palace Resort Cancun
Km 48 Carretera Federal Playa Paraiso/ Playa del Carmen, 77710 Mexico
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Vida Vacations, Mayan Palace Resort, Cancun Fraudulent Timeshare - Vacation Benefit Sales Playa Paraiso/ Playa del Carmen Mexico
We stayed at the Mayan Palace for a week and loved the location and overall ambience of the resort. However, I wish I read about the Mexican sales tactics before going there. We just want to alert all the travelers about the fraudulent sales tactics that apparently Mayan Palace is famous for. They start to wear you down at the check-in when you are already tired and want to get some rest after a long flight. The representative that talked to us was very nice and helpful and when she mentioned that she would get credit if we sign up, we wanted to help her out and agreed to attend the “presentation”. After breakfast and visiting the sample units, the sales attempts started. The supposedly 1 hour “presentation” took 4 hours, since they passed us to another representative whenever we said that we are not interested. At the end, we were worn out and the last agent was convincing enough that we gave in. Despite paying the $75.00 resort charge as Wyndham/Worldmark owners (which was never reimbursed), we did not have Wi-Fi at our unit and had no clue about all the fraudulent sales tactics of Groupo Vidanta. After coming back to the US, we realized that the benefits of the program (VacationPriviledges) that we purchased were either grossly misrepresented to us or they were outright lies. So far, our attempts to resolve the issues with Vida Vacations have failed. We just want to alert all the travelers to Mayan Palace that they should STAY AWAY from the sales presentations.
3 Updates & Rebuttals
Mark Miles
New York,New York,
USA
Reply
#2Consumer Comment
Thu, February 25, 2016
It is always best to hire someone skilled to do so, unfortunately in most cases these companies dedicated to cancel timeshares usually cheat for the second time to their customers since they are vulnerable and desperate. If you are thinking of hiring them you just have to make sure you do not have to make any payment upfront ... I found these articles that speak precisely about this, you should read them, that might help you to resolve many doubts:
http://www.timesharescam.com/blog/158-how-to-cancel-a-timeshare/
I hope you can solve your problem, good luck!
KEFG
Boston,Massachusetts,
Issue resolved
#3Author of original report
Fri, November 21, 2014
The company has contacted us and the issue has been resolved to our satisfaction.
margaretsims90
Alabama,Timeshare Scam
#4Consumer Comment
Tue, November 18, 2014
I don't recommend this place to anyone. Please, be careful :O do NOT sign anything if you're not sure.
