Lisa
Birmingham,#2UPDATE Employee
Thu, September 29, 2005
Leon's request to have a full refund only applies to Money Back Guarantee Customers who purchase the plan of $159.95 which includes a package of perks and training. His 02/08/05 purchased plan was a Sizzle Line Option 2 price plan that contained an original phone number with an extension (which by the way was upgraded to a private number one day later), a contact manager and a virtual presenter website. It is a month to month plan with no obligations except to cancel in writing 5 billing days before the next cycle in order to stop automation. Since his signup process, 3 calls were made by the customer on 03/02/05 at 11:34 am CST, 05/12/05 at 2:25 pm CST which by the way customer requested with one of our staff members to inquire about a downgrade and our notes indicate we are to wait on her decision to downgrade and 06/09/05 @ 3:13 pm CST to close the account. No cases were ever logged and no emails were ever exchanged according to our records. The only reference to any price plan exchange was inquiries of a downgrade to a lower price plan which was not confirmed in writing. Refunds are only submitted when a customer utilizes our Money Back Guarantee program and agrees to comply with the entire policy in order to succeed. See the policy below which is located in 7 places on our website and back office. Results So Powerful, We Guarantee 7 New Recruits Or Your Money Back! "Is the guarantee for real?" Listen to our founder and CEO share why it is! As you become a GrowthPro user for the first time, when you purchase and remain on the Money Back Guarantee price plan ($159.95/mo) + set it up with a private mailbox number for best results we guarantee you will recruit 7 distributors in your first 90 days ... if not, CANCEL to qualify for a full refund! (click here to check out our track record!). There are 3 easy steps to qualify: 1. Get Trained (3 easy steps) a) go through the "Fast Start Guide" located in your training site (included with your service) b) join 2 GrowthPro training calls during your first month (schedule can be found at www.GrowthPro.com) c) listen to our training CDs once each month (the CDs are included with your price plan) 2. Do The Work Personally get out 2,000 "standard" SizzleCards each month (approx. 4 to 8 hours effort per month) following the methods learned on the training CDs, and do two other "reaching out methods" you'll learn in your Fast Start Guide. How hard is it to get out 2,000 SizzleCards? Listen how it's done 3. Get Coached If after the first 30 days you don't have the results you want, let us coach 3 times you by phone, for free. If you follow the three simple steps and don't recruit 7 people in your first 90 days, then if you desire you may cancel your service within 15 days after completing your first 90 days. After verifying the above we'll refund all your charges for your monthly price plan, activation fees and voicemail charges (other optional products such as ancillary tools or calling card charges are not refunded). Additional Details To schedule coaching calls please contact our office through your "support center" (your direct link to customer service in your GrowthPro system) or by telephone. For best results calls are to be scheduled no less than 10 days apart and a maximum 10 days in advance. Coaching Call Schedule: to help you achieve best results it's important to be coached at the proper times so you have an opportunity to apply what you have learned before returning for another coaching session. Coaching Call #1 is to be within the first 12 days of your second month; Coaching Call #2 is to be completed before the end of your second month; and Coaching Call #3 is to be within the first 12 days of your third month. Tracking Your Results: track your results using the simple tracking forms in your Fast Start Guide. They will be used during your coaching calls for best results. To help you better understand and learn from your training CDs watch for periodic links to our training "quizzes." These fun, easy quizzes will help keep you focused each month on important details to be learning and are required for the guarantee. You'll find these periodic links in the "message center" of your GrowthPro service. No declined charges as this can significantly delay shipping and receiving of your SizzleCards each month. Locate this information at www.growthpro.com located in your online business manager/training/Money Back Guarantee/Details And finally, the great part of living in America is choices... the freedom and liberty to choose who we do business with. GrowthPro respects customers for that and only want to help those that can help themselves.. therefore, we have an open and revolving door policy to offer our services without obligation and on a month to month or as needed basis. If Leon did not get the satisfaction he hoped for, I believe there were alternative avenues to take to rectify this matter rather than slandering the company in a deep tucked away website such as this one. It doesn't give the fairness to all alike and in this case a "cause without a case". I do believe all are innocent until proven guilty and with a system such as ours that can track every call, date and time as it does.... there would be no reason NOT to desire to satisfy a customer... after all, that's job security and another reason to not have to stand before the good Lord with regret. We are charged by our actions and I hope that Leon one day understands that if anything was done in misunderstanding, miscommunication and plain misguided intent, that it certainly was not malicious... as I can assure you, $20.00 certainly would not change our tax bracket and most assuredly not worth missing heaven over. So, Mr. Leon... with all do respect... as Manager of this facility, I want to offer you an apology. Not for ripping you off, as that would admit wronging you and I don't believe we understood it that way, but rather for your not finding the success our system could have brought you. After all, we are the leading company in the highest quality of training in this industry and I pray that a bridge isn't burnt.