Complaint Review: Guardian Loan Company - Clifton Park New York

I'm glad to see that he cares so much.. if you only know how much the actual mgt team cares about its employees. There right when they say they hire young and irresponsible employees for the simple fact that they want people to not know anything about the business that there about to train them in. such bad habits in fact, that I've been told by friends and by mgr's during interviews that they alot of times turn down workers from companies like guardian because of the way they are trained to lie cheat, and fight for your dollar. To give you an idea of why the price is so high when your broker would do it for 1% is simple. At most the worker that called you will get pd based on how many loans he might close in a 30 day period. only being pd a % of the fees that he specifically charges. like the origination , processing and application fees, which, I personally know are junk fees with every company, add ons. how the company ripps its own employees is by charging the in experienced loan officer money in a % form for the interest rate that he might of gotten you. so in essence, the mgt ripps the employees off, and the employee who's only trying to produce what he's superiors tell him to, charges as much as humanly possible so he might bring home a check. problem is like with any money situation, there's the corrupt part your own bosses and team leaders will pit against you to steal potential money from your soon to close loan. but if something goes wrong, you made fun of or humiliated in front of the entire work force, to show who's in charge, its very funny at some points, but others were down right racism, but know one has the time or money to put into a lawsuit. So just like the normal riggamaroe, of any job, I think its called bureaucracy, the guy they should really fire and I would put a great deal of money on this, is the general mgr..almost all previous employees have been cursed at and humiliated at least once by the floor sales mgr,,the guy that charges you money for the interest rate your selling for the company...down right wrong. Prey on the stupid and get rid of them when they know to much. In reality theses guys will sink soon because they wont be able to continue to pay the rediculas salaries of there mgrs when the rates do go up. The broker that does it for 1 to 2 % is the real worker here,these big shops are exposing the weak, not caring if they ever see your business again. they want the quick kill, get in get out, and get your money..guarenteed, put a camera on the wall, and start sending me a check, cause im not the only one that's felt wronged by lying cheating professional bankers at guardian thief company. of massapequa...

I am glad that you wrote this. It makes me feel sorry for the representative. When I re-read his email, keeping in mind the type of humiliation he was probably subjected to, I do feel sorry for him all the more. I also received a letter dated 3/7/06 and I had forgotten that I meant to post it here. "It was brought to my attention that last month, a representative of Guardian Loan Company contacted you about a mortgage loan. I understand that the loan originator, Paul Foley, acted inappropriately and contrary to what I expect from the employees of my company. I hope that you will accept my sincere apology for his actions. It seems clear to me that Mr. Foley made several errors in judgement. First, he inaccurately communicated the basic information about Guardian's products and services. Some of that information pertained to the fees. But, more importantly, he made errors in his approach and the professionalism of his calls and messages. I expect my employees to provide excellent service to every person we speak with whether they choose to do business with us or not. Honesty, integrity, and trust are the most important elements of the relationship we build with our customers. I consider great service to be the minimum. It is my goal that every customer is so pleased with Guardian that they'll recommend a friend and come back to us again when they need our services. Unfortunately, senior management can not oversee every part of everyone's work day. Over the years, the company has grown to neaerly 250 employees. Almost 100 of them are loan officers. We often hire young, enthusiastic individuals and then do our very best to teach them the fundamentals of the mortgage lending business. Such is the case with Mr. Foley. Paul Foley is a newer hire-21 years old. What he lacks in knowledge he makes up for in energy and determination. These are worthy traits but in this case, his exuberance and tenacity was misplaced and overbearing. When I became aware of the specific errors made on your loan application, I personally interviewed Foley, and afterword, terminated him. After his departure, many people within the organization and even Paul's mother asked me to consider a second chance for Paul. And, based on his promise to learn from this mistake and the assurance of extra vigilance by his immediate supervisor, I agreed to give him his job back. I am not asking you to give Guardian a second chance. It is however very important that errors are addressed and corrected. I wanted to let you know personally that I recognize the seriousness of the problem and that I took actions to correct it. It would be my pleasure to speak with you in person and I encourage you to call me directly at 518-280-8501. I hope you will consider doing so. Sincerely, Stuart Schultz Vice-Chairman & CEO" I don't even know what to say about this letter except to say.... Paul's MOTHER?

I worked for guardian loan, and have a couple of things to say about there practices... being trained to cut and paste documents is morally wrong. To be told to down right lie to the customers, and do what ever it takes to get the deal done, is also wrong. the back stabbing vultures that exist in that company live on a daily basis of putting fear in there own employees minds. The cool thing about hearing how there direct lenders is funny because for 2 yrs we told people we were direct lenders, and we were really brokers. You would receive an application for say Jon doe, with the credit pulled and the interest rate already on the deal. what you don't see is that like every bank there was a margin that they added to the rate, above what we actually had received from the investor.UPselling. But if something went wrong, with the deal like did your deal, they would try to save the deal by dropping the cost as much as they could figuring it was better than nothing. In response to the way the worker continually wrote back to you although you had found another lender, was a direct order from there supervising team. I know how they operate. very corrupt and backstabbing individuals. they probably put the worker that had your application and lost your business on the hanging pole during there morning meetings. they would be subject to a number of different styles of humiliation. from being out right cursed at to having the entire room laughing at a mistake or problem you might of had that was brought out to everyone's attention. so as this seems like a weird response, its to show that this company from the human resource dept to the upper mgt, are all corrupt and truly care only about how much money they can milk from the customer and how much they can milk from there own employees. they look at there employees with no respect, only saying that you could easily be replaced. No couth, and it doesn't surprise me that with everything that I saw firm within the building that there even still in business. I think the problem is that the owner either doesn't care that such horrible things happen to the customer as well as the way they treat there own employees. in the end you will never get the lowest cost with these guys, they prey on the first timers, and the people that believe at first, and any one in a bad situation, not there to help, but milk you of everything they can get. You would seriously be shocked if you knew of the things that go on in that building with all of you personal documents. on top of the morally and illegal procedures being followed.most state laws require you to have the good faith estimate mailed within 3 days of accepting or denying your application,.

Paul Foley (the representative from Guardian) has obviously not gotten the message from me that I am no longer interested. Though I told him that in the above email, he seems to believe that he can still win back my business. He sent me this: "Once again we are all set on your loan. Please let me know if we can lower the rate/ or the origination fee. I can work with you. Please let me know before the program expires" However, I stated that we were no longer interested in a previous email. But, he obviously was hanging on, so, I sent hime this in reply: "Paul, We are already in process with my previous mortgage broker. We went through all the fees on the GFE with him and compared them to yours. Even with increasing our loan to $155,000 (which we decided to do to get more cash out) the closing costs are going to be just over half of what they were on the GFE that you sent us. Looking back, it was my mistake not having asked for you to fax that over as opposed to snail mailing it. Either way, it should have somehow been disclosed what your closing costs were. Our business together is finished. There isn't anything that you could do in the way of reducing the costs or the rate that can change my mind at this point. " I thought this would be the end of things. It seems pretty clear that I am finished with his company, doesn't it? I received this this morning: "Well, good luck with your Broker. I'm sure that when he heard what our closing costs were he lowered them to make you happy. Obviously he is not going to show you "higher" closing costs to get your business. Broker's are not the people lending you the money like we do. They broker your loan out. Anyways thanks for telling me promptly over the phone. I appreciate all the work we have done on your loan and I appreciate [your husband] being an adult and telling me when I talked to him over the phone instead of hiding and not wanting to tell me. Good luck!!!!!!! I'm sure that broker needs business so bad that he will do anything to get it. Hope you made a good decision. That's what shopping is, going back and forth to get the best deal. " I had instructed my husband to stall at the point that Paul called him because I wasn't sure what I was going to do. Incidently, that phone call was before I sent him the first email stating that we were no longer interested.

Representative is still calling my home and not leaving messages as well as calling my husband at work which I have previously asked him not to do as I was handling all the paperwork. Also, I have received yet another email from him.