- Report: #1419861
Complaint Review: gulf power - Pensacola Florida
Reported By:
mary -
pensacola, Florida, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
gulf power
821 christian drive Pensacola, 32506 Florida, United States
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
gulf power a southern company gulf power company charged me three billing cycles of increased power bills as a result of skipping ONE payment that i was only late by two weeks. Pensacola Florida
got ripped off big time. a two week late power bill has somehow escalated into a three payment delinquent bill requiring three bills to pay this month of december in an increased amount by $60 to $70 dollars per billi. i was only two weeks late on my bill that i was already paying TWO WEEKS EARLY every month. i had accepted enrollment in the power companys FLAT BILL PAY over two years ago and already i knew they were basing my power consumption above my highest bill for the entire year but because i liked the idea of knowing in advance exactly what i owed i continued even though i knew it wasnt to my advantage. a couple of months ago i skipped a bill for the month and felt that because i had already been paying my bill two weeks in advance it shouldnt be that big of a problem. at that time they increased my bills to $279, $289 and another at $289 all in the month of this december 2017 and served me with a disconnect notice. how can one skipped bill result in THREE delinquent payments over the last two months? anyway, i demanded off their flat bill pay plan and paid three power bills this month, one of shich i KNOW i dont owe but who can argue when they re my only power source. they need to be investigated for certain.
1 Updates & Rebuttals
Robert
Irvine,California,
United States
Entitled Much
#2Consumer Comment
Fri, December 29, 2017
a couple of months ago i skipped a bill for the month and felt that because i had already been paying my bill two weeks in advance it shouldnt be that big of a problem.
- Wow. How much more entitled can you get? Since when do companies give out "Gold Stars" for actually paying your bill? Are you really that bold to come to a public web site and say that you are entitled to some sort of exception because you paid your bill early?
The fact is in the end you paid your bill 2 weeks late and are treated like every other person who pays their bill late. In that time you were probably billed for the next billing cycle. Which generated the next bill as well as probably some late fees. After that, what each of the 3 bills represent only you know since we can't see the bills.
We have no idea if the bills represent different billing periods or what billing periods they cover. We don't know when you paid your bills. We don't know the timing of the disconnection notice. We don't know what the billing period of your last bill you paid on-time was. We don't know if any of these bills were a result of you getting off of the level pay plan. The only thing we do know is that you admit you paid a bill late.
Did you try to actually talk to them about all of the bills and what each one means? What did they say?
