- Report: #860228
Complaint Review: Guthy-Renker - Palm Desert California
Reported By:
Judy -
Anderson, Indiana, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Guthy-Renker
41550 Eclectic St # 200 Palm Desert, 92660 California, United States of America
Phone:
Web:
Categories:
Business Rating:
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Guthy-Renker Consumer Fraud Palm Desert, California
I made the foolish mistake in January of ordering a trial set of Chaz Dean Wen haircare products in response to a television infommercial. The sales and distribution are managed by Guthy-Renker. I gave my credit card number to order the products, but did NOT authorize automatic shipments, nor further charges.
In February, another charge of $34 showed up on my credit card, and another package arrived, of which I refused shipment. I immediately called Wen, and was told that charge would be refunded to my credit card upon receipt of the returned merchandise. I was also assured that there would be no further automatic shipments, and no further charges to my card.
I just checked my account to see if the charge has been refunded, as it has been a month since I refused the shipment, more than adequate time for the package to be returned and the credit processed. I learned that not only has no refund been issued, and additional $30 has been charge to my card.
After reading numerous similar complaints, I will be contacting my credit card company right away to contest the charges, and investigating how to go about filing a complaint with the California Attorney General and Better Business Bureau. I can't believe that they have not been inundated with such complaints, and find myself wondering how this company keeps getting away with such blatant consumer fraud and abuse.
In February, another charge of $34 showed up on my credit card, and another package arrived, of which I refused shipment. I immediately called Wen, and was told that charge would be refunded to my credit card upon receipt of the returned merchandise. I was also assured that there would be no further automatic shipments, and no further charges to my card.
I just checked my account to see if the charge has been refunded, as it has been a month since I refused the shipment, more than adequate time for the package to be returned and the credit processed. I learned that not only has no refund been issued, and additional $30 has been charge to my card.
After reading numerous similar complaints, I will be contacting my credit card company right away to contest the charges, and investigating how to go about filing a complaint with the California Attorney General and Better Business Bureau. I can't believe that they have not been inundated with such complaints, and find myself wondering how this company keeps getting away with such blatant consumer fraud and abuse.
1 Updates & Rebuttals
Ken
Colorado,USA
The following is pulled directly from their order form...
#2Consumer Suggestion
Wed, March 28, 2012
WEN Healthy Hair Care System - Sweet Almond 30-day supply. WHEN YOU ORDER TODAY, YOU'LL RECEIVE TWO FREE GIFTS AND FREE SHIPPING! Starting 30 days from your order date, you'll receive a new 90-day supply every 3 months at the guaranteed low price of just $29.95 per month plus $8.99 S&H per shipment, which will conveniently be charged to the card you provide today unless you call to cancel. There is no commitment and no minimum to buy. To customize this program or future shipments and charges, call customer service anytime. Every WEN purchase includes a 60-day money-back guarantee of the purchase price less shipping and handling.
It's NOT is fine print nor hidden, it's right out and a reasonable person couldn't miss it.
Guess you must have missed this.
You DID agree to the additional charges when you signed up.
If you haven't actually cancelled yet, you WILL be billed again.
Nope, I DON'T work for them.
