- Report: #752429
Complaint Review: Guy del Borello/Anytime Fitness - Hastings Minnesota
Reported By:
Enraged -
Yuma, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Guy del Borello/Anytime Fitness
12181 Margo Avenue South Hastings, 55033 Minnesota, United States of America
Phone:
800-704-5004
Web:
Categories:
Business Rating:
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Guy del Borello/Anytime Fitness ABC Financial Anytime Fitness Hollywood (FL) was closed without either notice or any way of the possibility of a refund. Hastings, Minnesota
On December 24, 2010, I arrived at Anytime Fitness Hollywood (headquarters are in Hastings, MN) for my birthday workout only to discover a sign indicating that the facility had closed as of that date. Guy del Borello, the owner, provided no notice, and no way of contacting him. The sign referred members to ABC Financial, which was closed until the 27th.
Although I had a receipt that proved that I paid $95 (on 12/08/2010) for dues from 12/09/2010 through 03/09/2011, both ABC Financial and Anytime Fitness refused to accept responsibility for the fraud perpetrated by Mr del Borello. John Betancourt, the employee to whom I had made the payment claimed that the payment system was down each time I inquired during the preceding two weeks. Consequently, I paid cash; prior to 12/08/2010, I had used my credit card to pay my dues.
Although Jonathan at ABC Financial said that Mr del Borello had informed them earlier that month of his intention to close the facility, neither Mr del Borello nor Mr Betancourt, to whom I spoke in passing at the gym (on 12/22/2010) bothered to tell me, thus ensuring that I could not recover $80 (the prorated dues from 12/24/2010 to 03/09/2011). This was despite the fact that I was courteous to those who worked (and worked out there), and I always paid promptly.
I discovered after the fact that ABC Financial had chrged my credit card $31 on 12/09/2010 for one month's membership although I had given Mr Betancourt $95. I was able to recover the $31, but although Jonathan at ABC Financial assured me that I would get my money back eventually (whether from them or Mr del Borello), ABC Financial claimed that Mr del Borello had not responded to their e-mails and that they could not provide me with any contact information. The offer to transfer my membership to Fort Lauderdale was useless because bicycling back to Hollywood at night would have been quite dangerous.
Although I had a receipt that proved that I paid $95 (on 12/08/2010) for dues from 12/09/2010 through 03/09/2011, both ABC Financial and Anytime Fitness refused to accept responsibility for the fraud perpetrated by Mr del Borello. John Betancourt, the employee to whom I had made the payment claimed that the payment system was down each time I inquired during the preceding two weeks. Consequently, I paid cash; prior to 12/08/2010, I had used my credit card to pay my dues.
Although Jonathan at ABC Financial said that Mr del Borello had informed them earlier that month of his intention to close the facility, neither Mr del Borello nor Mr Betancourt, to whom I spoke in passing at the gym (on 12/22/2010) bothered to tell me, thus ensuring that I could not recover $80 (the prorated dues from 12/24/2010 to 03/09/2011). This was despite the fact that I was courteous to those who worked (and worked out there), and I always paid promptly.
I discovered after the fact that ABC Financial had chrged my credit card $31 on 12/09/2010 for one month's membership although I had given Mr Betancourt $95. I was able to recover the $31, but although Jonathan at ABC Financial assured me that I would get my money back eventually (whether from them or Mr del Borello), ABC Financial claimed that Mr del Borello had not responded to their e-mails and that they could not provide me with any contact information. The offer to transfer my membership to Fort Lauderdale was useless because bicycling back to Hollywood at night would have been quite dangerous.
3 Updates & Rebuttals
Enraged
Yuma,Arizona,
United States of America
Enraged Again
#2Author of original report
Mon, August 01, 2011
My suspicion was confirmed. Ms Cook simply regurgitated the same (we are not responsible) tripe that her colleagues had already come up with.
Enraged
Yuma,Arizona,
United States of America
accountability
#3Author of original report
Wed, July 20, 2011
I will e-mail Ms Cook; it will be interesting to see if restitution is finally made, or if more of the mea nola culpable rubbish is forthcoming.
stephanie@abc
sherwood,Arkansas,
United States of America
ABC Financial
#4UPDATE Employee
Tue, July 19, 2011
Hello,
We regret to hear your recent experience with ABC Financial Services and Anytime Fitness was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and want to make your situation was handled properly.
I was not able to locate your membership with the information provided in this post, however, should you have additional comments you would care to discuss, please email me at Stephanie.cook @abcfinancial.com.
Stephanie Cook
Data Research Analyst
ABC Financial Services, Inc.
