Lisa Haskins
Wilmington,#2REBUTTAL Individual responds
Thu, October 02, 2008
As a hair stylist, I deal with men and women every day in my chair whose image and character is very important to them. I take my job extremely seriously, and I believe that comes through to my clients. I am not a psychologist, or a magician. I am a cosmetologist. I have seen Teresa several times over the past year. She came across as very insecure and slightly neurotic. However, I was happy to do her hair. One time she came to me after putting a box color on herself. It was a strange tone so I toned it with professional products and she expressed how pleased she was. Most salons would charge this service as a corrective color but I simply charged her for a semi-permanent toner and recommended professional products to support what I did, but as I recall, she declined. She came back about a month later and saw a fellow stylist complaining about her hair and that she needed to have the color fixed, as what I had done had left it too dark. My friend looked at her card and said that there was no way that the level of semi permanent toner I had used the previous month would have left her hair that shade. She then called me and we both agreed that Ms. Ortiz was at it again with the box color and got it too dark in her bathroom and tried to blame me and get our salon to fix it for free. As for her perm, I consulted with her once and said her hair seemed very dry and that she was using the wrong conditioner. I ended up processing her hair for about 10 minutes on the largest rods available with the perm designed for color treated/damaged hair. I spent about 4 hours with Teresa that day. I trimmed her ends, and styled her hair. Her hair and scalp looked perfectly fine when she left. I also recommended a really good conditioner that she refused. I feel certain that if there was truly a problem with the service that she received, my company, Regis, would have done something about it.