- Report: #254979
Complaint Review: HairlineIllusions - Egypt Lawson - New York New York
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HairlineIllusions - Egypt Lawson
352 7th Avenue New York, 10001 New York, U.S.A.
Phone:
866-777-7567
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HairlineIllusions - Egypt Lawson Buyer beware!! These people are dishonest, fraudulent, and extremely unprofessional, in other words: Tacky, Lying Thieves ripoff New York New York
*Author of original report: HairlineIllusions (Egypt Lawson), New York, NY: More Complaints Filed
*Author of original report: Received Reparations & Apologies from HairlineIllusions
*Author of original report: Professional & Ethical Response from HairlineIllusions, Egypt Lawson
*Author of original report: Professional & Ethical Response from HairlineIllusions, Egypt Lawson
*Author of original report: Professional & Ethical Response from HairlineIllusions, Egypt Lawson
In early November 2006, I contacted this company regarding the financing they offer to purchase one of their custom hair replacement units. I received a response in late January 2007 from Egypt Lawson that I was approved for up to 5,300. Their posted turnaround time for a custom unit is 4-6 weeks. I submitted my order, along with a $500 down payment, as requested.
Two weeks later, I wrote them to cancel my order and refund my $500, because, they had not confirmed receipt of my $500 deposit; had not explained payment details or arrangements (no contract); had not confirmed custom product details; had not provided a target delivery date, in fact, had not responded to my many attempts to contact them.
This should have warned me that these people were shoddy and that it was very risky to deal with them, but I guess I was just very gullible and they certainly took advantage of that. After receiving my cancellation notice, Egypt Lawson again contacted me to say they had received my order and would be sending a payment receipt.
On April 27, I emailed the company asking to speak to someone in person because of multiple concerns: For one, I continued to pay when their Google payment notices were received by email, but then they withdrew a duplicate monthly payment directly from my bank account without my authorization. Also, they originally promised to ship by March 23, their revised ship date was April 13, then they said, "by this weekend" (April 20), which never happened. AND, of course, no one contacted me or answered my emails.
At one point Egypt told me the package had shipped but would take at least 9 days because it was sent by Fedex Ground. I responded that if the unit was shipped via Fedex Ground services, it should have reached me days ago because that service guarantees delivery in 1-5 business days within the contiguous U.S. Then, of course, she came up with another lie to cover her first lie.
On May 14, 2007, I cancelled the order and requested a refund of all payments, totaling $1,333.34. They responded by refunding $416.57. When I asked for the remaining $900+, Egypt said it would be refunded within 30 days, which I of course knew was a lie because she had ALWAYS lied from the time I started dealing with her and her fraudulent company.
Today is June 16, almost five months after my order was placed, more than a month after I officially requested a refund, and I still have not heard from them, received a product or my refund. Two weeks ago, I reported them to the Better Business Bureau and they are being investigated. I have also contacted my attorney and will move forward with a legal case against them.
It is unbelievable how many trolls there are on the Internet just waiting for some unsuspecting fool to become their prey. I hope this report enlightens others to BEWARE of HAIRLINEILLUSIONS!!
Kathy
Milwaukee, Wisconsin
U.S.A.
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
Two weeks later, I wrote them to cancel my order and refund my $500, because, they had not confirmed receipt of my $500 deposit; had not explained payment details or arrangements (no contract); had not confirmed custom product details; had not provided a target delivery date, in fact, had not responded to my many attempts to contact them.
This should have warned me that these people were shoddy and that it was very risky to deal with them, but I guess I was just very gullible and they certainly took advantage of that. After receiving my cancellation notice, Egypt Lawson again contacted me to say they had received my order and would be sending a payment receipt.
On April 27, I emailed the company asking to speak to someone in person because of multiple concerns: For one, I continued to pay when their Google payment notices were received by email, but then they withdrew a duplicate monthly payment directly from my bank account without my authorization. Also, they originally promised to ship by March 23, their revised ship date was April 13, then they said, "by this weekend" (April 20), which never happened. AND, of course, no one contacted me or answered my emails.
At one point Egypt told me the package had shipped but would take at least 9 days because it was sent by Fedex Ground. I responded that if the unit was shipped via Fedex Ground services, it should have reached me days ago because that service guarantees delivery in 1-5 business days within the contiguous U.S. Then, of course, she came up with another lie to cover her first lie.
On May 14, 2007, I cancelled the order and requested a refund of all payments, totaling $1,333.34. They responded by refunding $416.57. When I asked for the remaining $900+, Egypt said it would be refunded within 30 days, which I of course knew was a lie because she had ALWAYS lied from the time I started dealing with her and her fraudulent company.
Today is June 16, almost five months after my order was placed, more than a month after I officially requested a refund, and I still have not heard from them, received a product or my refund. Two weeks ago, I reported them to the Better Business Bureau and they are being investigated. I have also contacted my attorney and will move forward with a legal case against them.
It is unbelievable how many trolls there are on the Internet just waiting for some unsuspecting fool to become their prey. I hope this report enlightens others to BEWARE of HAIRLINEILLUSIONS!!
Kathy
Milwaukee, Wisconsin
U.S.A.
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
5 Updates & Rebuttals
Kathy
Milwaukee,Wisconsin,
U.S.A.
Professional & Ethical Response from HairlineIllusions, Egypt Lawson
#2Author of original report
Sat, December 08, 2007
In early August 2007 I received an email from Egypt Lawson, HairlineIllusions proprietor, offering the following apology and explanation for their previous customer service problems: 'We are sorry and embarrassed. But most of all, we are deeply sorry. The first quarter of this year was the worst operational 4 months in Hairline Illusions history. We were not ready for the abundance of orders and we were short of staff and on April 28, 2007 our computer was affected by an online virus and our clients information was loss because we had to reinitialize the hard rive of our main computer.' Egypt went on to say, 'We came across your posting on ripoffreport.com and words cannot express how truly sorry I am for the frustration and inconvenience that you experienced. This is especially saddening because Hairline Illusions was founded on the promise of great and speedy customer service ...We are committed to you and are taking immediate corrective steps to regain your confidence in us. ...' The sincerity and humility of the message caught my attention. Egypt offered me a top-of-the-line, high-end product (valued at $5,000-$10,000) in exchange for the $900 not refunded to me. My first thought was that I would have preferred a full and final refund, given my experience with this company. However, I accepted her offer. For the next 8 weeks, Egypt communicated admirably, offering prompt and helpful responses to my questions & concerns. Several weeks ago, as promised, I received a Tier I Matrix wig. It is a beautiful piece of work, head and shoulders above any lace wig I have ever seen! I am pleased that this vendor reached out to me to make amends for past CS problems, and Im very happy with the outcome. Because of her professional handling of a very bad situation, Egypt has regained customer trust. I would consider doing business with her again.
Kathy
Milwaukee,Wisconsin,
U.S.A.
Professional & Ethical Response from HairlineIllusions, Egypt Lawson
#3Author of original report
Sat, December 08, 2007
In early August 2007 I received an email from Egypt Lawson, HairlineIllusions proprietor, offering the following apology and explanation for their previous customer service problems: 'We are sorry and embarrassed. But most of all, we are deeply sorry. The first quarter of this year was the worst operational 4 months in Hairline Illusions history. We were not ready for the abundance of orders and we were short of staff and on April 28, 2007 our computer was affected by an online virus and our clients information was loss because we had to reinitialize the hard rive of our main computer.' Egypt went on to say, 'We came across your posting on ripoffreport.com and words cannot express how truly sorry I am for the frustration and inconvenience that you experienced. This is especially saddening because Hairline Illusions was founded on the promise of great and speedy customer service ...We are committed to you and are taking immediate corrective steps to regain your confidence in us. ...' The sincerity and humility of the message caught my attention. Egypt offered me a top-of-the-line, high-end product (valued at $5,000-$10,000) in exchange for the $900 not refunded to me. My first thought was that I would have preferred a full and final refund, given my experience with this company. However, I accepted her offer. For the next 8 weeks, Egypt communicated admirably, offering prompt and helpful responses to my questions & concerns. Several weeks ago, as promised, I received a Tier I Matrix wig. It is a beautiful piece of work, head and shoulders above any lace wig I have ever seen! I am pleased that this vendor reached out to me to make amends for past CS problems, and Im very happy with the outcome. Because of her professional handling of a very bad situation, Egypt has regained customer trust. I would consider doing business with her again.
Kathy
Milwaukee,Wisconsin,
U.S.A.
Professional & Ethical Response from HairlineIllusions, Egypt Lawson
#4Author of original report
Sat, December 08, 2007
In early August 2007 I received an email from Egypt Lawson, HairlineIllusions proprietor, offering the following apology and explanation for their previous customer service problems: 'We are sorry and embarrassed. But most of all, we are deeply sorry. The first quarter of this year was the worst operational 4 months in Hairline Illusions history. We were not ready for the abundance of orders and we were short of staff and on April 28, 2007 our computer was affected by an online virus and our clients information was loss because we had to reinitialize the hard rive of our main computer.' Egypt went on to say, 'We came across your posting on ripoffreport.com and words cannot express how truly sorry I am for the frustration and inconvenience that you experienced. This is especially saddening because Hairline Illusions was founded on the promise of great and speedy customer service ...We are committed to you and are taking immediate corrective steps to regain your confidence in us. ...' The sincerity and humility of the message caught my attention. Egypt offered me a top-of-the-line, high-end product (valued at $5,000-$10,000) in exchange for the $900 not refunded to me. My first thought was that I would have preferred a full and final refund, given my experience with this company. However, I accepted her offer. For the next 8 weeks, Egypt communicated admirably, offering prompt and helpful responses to my questions & concerns. Several weeks ago, as promised, I received a Tier I Matrix wig. It is a beautiful piece of work, head and shoulders above any lace wig I have ever seen! I am pleased that this vendor reached out to me to make amends for past CS problems, and Im very happy with the outcome. Because of her professional handling of a very bad situation, Egypt has regained customer trust. I would consider doing business with her again.
Kathy
Milwaukee,Wisconsin,
U.S.A.
Received Reparations & Apologies from HairlineIllusions
#5Author of original report
Thu, December 06, 2007
In early August 2007 I received an email from Egypt Lawson, HairlineIllusions proprietor, offering the following apology and explanation for their previous customer service problems: "We are sorry and embarrassed. But most of all, we are deeply sorry. The first quarter of this year was the worst operational 4 months in Hairline Illusions history. We were not ready for the abundance of orders and we were short of staff and on April 28, 2007 our computer was affected by an online virus and our clients information was loss because we had to reinitialize the hard rive of our main computer." Egypt went on to say, "We came across your posting on ripoffreport.com and words cannot express how truly sorry I am for the frustration and inconvenience that you experienced. This is especially saddening because Hairline Illusions was founded on the promise of great and speedy customer service ...We are committed to you and are taking immediate corrective steps to regain your confidence in us. ..." The sincerity and humility of the message caught my attention. Egypt offered me a top-of-the-line, high-end product (valued at $5,000-$10,000) in exchange for the $900 not refunded to me. My first thought was that I would have preferred a full and final refund, given my experience with this company. However, I accepted her offer. For the next 8 weeks, Egypt communicated admirably, offering prompt and helpful responses to my questions & concerns. Several weeks ago, as promised, I received a Tier I Matrix wig. It is a beautiful piece of work, head and shoulders above any lace wig I have ever seen! I am pleased that this vendor reached out to me to make amends for past CS problems, and Im very happy with the outcome. Because of her professional handling of a very bad situation, Egypt has regained customer trust. I would consider doing business with her again.
Kathy
Milwaukee,Wisconsin,
U.S.A.
HairlineIllusions (Egypt Lawson), New York, NY: More Complaints Filed
#6Author of original report
Sun, June 17, 2007
Just a note to other unfortunate victims of HairlineIllusions that you can also file a complaint with the Federal Trade Commission and the New York District Attorney's office. I have just filed with these two agencies to bring suit against these people and stop their fraudulent business practices.
