Robert
Ft Eustis,#2Consumer Comment
Mon, June 08, 2009
Seriously...Why can people NEVER provide the mere basics with their complaint? The OP has provided several different engines as being the same, when none are. Now...How about the basics?
Jacob
Asheville,#3Author of original report
Sun, June 07, 2009
I filed a dispute for Harry's on the Hill Pontiac Cadillac Buick GMC Asheville NC with the BBB. In their response, the service manager, Frank Leccese, lied multiple times to protect themselves from responsibility for their incorrectly performed repair. To summarize: 1. He said that the vehicle had been driven for three months and 1500 miles when it had only been driven for 5.5 weeks and 400 miles. 2. He claimed that I had said the check engine light didn't come on, when I said that I didn't see it, wasn't looking for it, and that it needed to be checked. 3. He claimed that the vehicle was "disassembled". Only the starter was taken off. 4. Claimed that I would not give the qualifications of the mechanic who discovered the problems, when I gave him the mechanic's phone number and told him to ask. It would really be nice if I could get one straightforward and honest interaction from Harry's on the Hill!
Jacob
Asheville,#4Author of original report
Sun, June 07, 2009
I filed a dispute for Harry's on the Hill Pontiac Cadillac Buick GMC Asheville NC with the BBB. In their response, the service manager, Frank Leccese, lied multiple times to protect themselves from responsibility for their incorrectly performed repair. To summarize: 1. He said that the vehicle had been driven for three months and 1500 miles when it had only been driven for 5.5 weeks and 400 miles. 2. He claimed that I had said the check engine light didn't come on, when I said that I didn't see it, wasn't looking for it, and that it needed to be checked. 3. He claimed that the vehicle was "disassembled". Only the starter was taken off. 4. Claimed that I would not give the qualifications of the mechanic who discovered the problems, when I gave him the mechanic's phone number and told him to ask. It would really be nice if I could get one straightforward and honest interaction from Harry's on the Hill!
Jacob
Asheville,#5Author of original report
Sun, June 07, 2009
I filed a dispute for Harry's on the Hill Pontiac Cadillac Buick GMC Asheville NC with the BBB. In their response, the service manager, Frank Leccese, lied multiple times to protect themselves from responsibility for their incorrectly performed repair. To summarize: 1. He said that the vehicle had been driven for three months and 1500 miles when it had only been driven for 5.5 weeks and 400 miles. 2. He claimed that I had said the check engine light didn't come on, when I said that I didn't see it, wasn't looking for it, and that it needed to be checked. 3. He claimed that the vehicle was "disassembled". Only the starter was taken off. 4. Claimed that I would not give the qualifications of the mechanic who discovered the problems, when I gave him the mechanic's phone number and told him to ask. It would really be nice if I could get one straightforward and honest interaction from Harry's on the Hill!
Jacob
Asheville,#6Author of original report
Sun, June 07, 2009
I filed a dispute for Harry's on the Hill Pontiac Cadillac Buick GMC Asheville NC with the BBB. In their response, the service manager, Frank Leccese, lied multiple times to protect themselves from responsibility for their incorrectly performed repair. To summarize: 1. He said that the vehicle had been driven for three months and 1500 miles when it had only been driven for 5.5 weeks and 400 miles. 2. He claimed that I had said the check engine light didn't come on, when I said that I didn't see it, wasn't looking for it, and that it needed to be checked. 3. He claimed that the vehicle was "disassembled". Only the starter was taken off. 4. Claimed that I would not give the qualifications of the mechanic who discovered the problems, when I gave him the mechanic's phone number and told him to ask. It would really be nice if I could get one straightforward and honest interaction from Harry's on the Hill!