David
Richmond,#2UPDATE Employee
Wed, November 03, 2004
Someone made a mistake. I know you have never made one. You bought from a major company that has hundreds of deliveries a day and someone made a single mistake. You bought from them due to price and selection. They are the best in the business and there are none better in the entire region and they are better than many of the furniture stores in the US. Go to Sears, Penneys or any other store in the US and you will receive the same fair and courtous service. They offered you a refund and this is all they can and should do. Look at the line in your header, "they refused to bring a sofa out the same day." They do not have trucks just sitting around waiting to deliver one sofa. If you ever own a "profitable" company you would fully understand, this is all anyone can do.
C
Richmond,#3Consumer Comment
Fri, September 10, 2004
I would like to thank you for posting your experience, Edna. I had heard bad things about Haynes from some other people in this area (I am a Richmonder also) but thought I'd look them up on the web to see what products they carried to see if it would be worth my time to go in. I was looking for a coffee table/side table set for my great room. The first thing the search engine pulled up was...guess what...this website! Needless to say, I found all I need to know about this place from this site! I am shocked at the complaints I read, especially regarding the delivery service! As competitive as the furniture business is here in Richmond, I don't see how these people have stayed in business for so long!Well, you saved me a trip and probably a lot of frustration! I ended up going to (((REDACTED))). CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case, the Author was offering a competitive business; allowing such info would only instigated false info on companies, so competitors could come back to put their info. Deleting this info has no bearing on the credibility of the above info.. Click here to read more about our policy.. Their service is great and the quality is impeccable!