- Report: #137484
Complaint Review: Healthcare Advantage - Plantation Florida
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Healthcare Advantage
861 SW 78th Ave Suite200 Plantation, Florida, U.S.A.
Phone:
954-453-7450
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Healthcare Advantage RIPOFF WILL NOT REFUND LIARS SCAM Refuses to refund SCAM Plantation Florida
On March 12, 2005 I signed up for what I thought was an honest and legit healthcare discount plan called Healthcare Advantage. I paid a fee to them in the amount of $288.95 with my MBNA credit card. After a week or two I found several different complaints about this company on the Bad Business Bureau's website I then proceeded to go to the Better Business Bureau's website There I found Healthcare Advantage to hold an unsatisfactory record for an outstanding number of complaints concerning misrepresentation of marketing practices and refund issues.
Now realizing the mistake I had made, I called Healthcare Advantage's customer service number at 1-800-454-1755 on April 1, 2005 and spoke with a male customer service representative. I informed him that I wanted my membership and/or account to be terminated immediately and requested a refund in full. He then proceeded to question me about why I was canceling to which I replied I simply do not want your services any longer. He then generated a cancellation confirmation number for me. That number is 050401J******. He also informed me that I would receive a refund of $163.95 in 3-5 business days. I questioned him as to why I was not receiving a full refund in the amount of $288.95. He told me that it was a non-refundable processing fee that was incurred by an individual contracting company called Affordable Health Choice. I asked him for their phone number and address. He said they do not keep record of other companies' numbers or addresses. I asked to speak with a manager or supervisor so I could discuss the refund issue at hand. He told me that none were currently available but that he could process a refund dispute form for me and someone would call me within 48 hours or 2 business days. I told him to go ahead and process the form. He confirmed with me that it had been processed and dismissed my call.
April 4, 2005 supervisor Joann called and informed me that the $125.00 fee was for processing thru Affordable Health Choice and that it was non-refundable. Once off the phone with her, I got online to view my MBNA credit card account. I was viewing the transactions that had occurred in March and found the Healthcare Advantage. It was by HEALTHCARE ADV00 OF 00 - 800-4541755 FL in the amount of $288.95. I concluded that if Affordable Health Choices was indeed an individual contracting company that they would have charged me $125.00 and Healthcare Advantage would have charged me a separate fee of $163.95. However, this is not the case. There are not two separate transactions from two different companies. For this I have reason to believe that Affordable Health Choice, if they do exist, was not who charged me $125.00 of the $288.95 and instead Healthcare Advantage charged me $125.00 in addition to $163.95 in one transaction for a sum of $288.95. I am very dissatisfied with Healthcare Advantage's customer service and their business.
Winona
South Bend, Indiana
U.S.A.
Now realizing the mistake I had made, I called Healthcare Advantage's customer service number at 1-800-454-1755 on April 1, 2005 and spoke with a male customer service representative. I informed him that I wanted my membership and/or account to be terminated immediately and requested a refund in full. He then proceeded to question me about why I was canceling to which I replied I simply do not want your services any longer. He then generated a cancellation confirmation number for me. That number is 050401J******. He also informed me that I would receive a refund of $163.95 in 3-5 business days. I questioned him as to why I was not receiving a full refund in the amount of $288.95. He told me that it was a non-refundable processing fee that was incurred by an individual contracting company called Affordable Health Choice. I asked him for their phone number and address. He said they do not keep record of other companies' numbers or addresses. I asked to speak with a manager or supervisor so I could discuss the refund issue at hand. He told me that none were currently available but that he could process a refund dispute form for me and someone would call me within 48 hours or 2 business days. I told him to go ahead and process the form. He confirmed with me that it had been processed and dismissed my call.
April 4, 2005 supervisor Joann called and informed me that the $125.00 fee was for processing thru Affordable Health Choice and that it was non-refundable. Once off the phone with her, I got online to view my MBNA credit card account. I was viewing the transactions that had occurred in March and found the Healthcare Advantage. It was by HEALTHCARE ADV00 OF 00 - 800-4541755 FL in the amount of $288.95. I concluded that if Affordable Health Choices was indeed an individual contracting company that they would have charged me $125.00 and Healthcare Advantage would have charged me a separate fee of $163.95. However, this is not the case. There are not two separate transactions from two different companies. For this I have reason to believe that Affordable Health Choice, if they do exist, was not who charged me $125.00 of the $288.95 and instead Healthcare Advantage charged me $125.00 in addition to $163.95 in one transaction for a sum of $288.95. I am very dissatisfied with Healthcare Advantage's customer service and their business.
Winona
South Bend, Indiana
U.S.A.
