Henris
Minerva,#2UPDATE Employee
Thu, November 15, 2007
Our Deepest Regrets, We, the staff of Henris Cloud Nine, were very disturbed to see this report filed on here from Sandra in Tallmadge. Her and her daughter visited our store during prom time and was helped by one of our most knowlegdeable sales consultants Andrew. They shopped throughtout our store on a very busy day with prom girls moving about everywhere. We were very careful to make sure we worked with her daughter one on one and gave her all the specialized attention she deserved! At Henris Cloud Nine we pride ourselves in making sure each customer has a dedicated, trained, sales consultant to work with them while shopping at our store. Her daughter(Sandra's) after trying on several styles found a dress she loved! The dress of her dreams! Upon making the decision that this was the dress she wanted she ask if some of the beads that were missing could be repaired. Each year at Henris Cloud Nine we have ladies dedicated to doing nothing but repairing any dresses that a bead or strap may come off of. All of our dresses each year are brand new. We do not carry over any old styles so each girl who purchases from Henris is getting a new dress(except for special sales. special orders or giveaways) We told them we would be happy to fix any missing beads on the dress but due to the high volume of traffic on that particular day we would need a couple of days. Sandra did ask if she would have to pay for the dress and we very clearly explained to her that we would have to have a deposit and once the deposit was made there was a no refund policy...a policy we have had for over 32 years(and is an industry policy across the United States) and is clearly explained...due to the limited selling season we have on the dresses. Sandra was clearly explained that once a deposit was made there would be no refunds and if she was not sure she should not purchase the dress. I am very sorry she saw a busy, high energy atmosphere as a store for high pressure selling! Sandra did call days later and said she had decided not to purchase the dress as she states in her complaint. We had the dress all ready to go for her as she had stated she would be back for pick up! The dress was not defective but simply had a few beads missing which with the fragile nature of the goods is not uncommon. We sell thousands of prom dresses every year and we pride ourselves on great customer service and contrary to what Sandra has said we do not tell every girl who tries on a dress she looks great just to get her to buy!! Every customer has certain needs and a certain look they want for themselves(regardless of anyone's opinion)! We are so sorry to Sandra for any miscommunication she may have experienced at Henris Cloud Nine! We have a great store and we love our customers! We truly wish she could have been one of the many happy customers we service everyday!