Todd
Wilmington,#2General Comment
Sat, March 28, 2015
i find the prior complaint on henry to be unfounded. i have done business with henry for 15 years. because his customer service is so outstanding, i buy all of my electronics EXCLUSIVELY from henry, even though i live over 2 hours away now. i bought from him in greenville, then jacksonville, then rocky mount, and now knightdale.
i've spent almost 6K with him this past year alone, including nearly a dozen interactions with either himself or one of his store managers. i have NEVER experienced any unprofessionalism whatsoever from any of them. they are hardworking, trustworthy, and always price match anything, giving me the best deal every time. he even let me stay in the store a few minutes after closing one night to complete my cellular phone upgrade and ordered a pizza for by myself and his staff!!!
i think you will find that others feel the same way. . .in an overwhelming majority. i hear that his customer service scores are in the top 10% in the nation every quarter. the numbers don't lie. but your ripoff report does.
after reading your personal attack on henry i looked for others with similar complaints on the internet. . . and i found NONE. henry turns medocre best buy stores into high-performing (top nationally) customer service-centered places to shop. the passive-aggressive attack you posted is irresponsible and reckless.