- Report: #1349801
Complaint Review: Her Room - Internet
Reported By:
Truthcrusader -
Bethel Springs, Tennessee, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
Her Room
Internet, USA
Web:
herroom.com
Categories:
Business Rating:
(0)
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Her Room Returns are never accepted Dallas Texas Internet
This place is a total scam. They have a policy that they will not accept damaged items back. No problem. But if you take it out of the package, it's damaged. I returned an item I tried on and never wore. I had it in my possession for about 5 minutes. I had ordered two chemises from the same manufacturer, so I didn't even open the other package. I returned both. I got an email that they had received my item and what the refund would be. Then a week later they send me the chemise I had opened and say it doesn't meet their criteria, that it's damaged. I emailed them and asked where, they told me there was a reddish brown stain at the top. Well, I looked for that reddish brown stain, and I found a mark. It looked like a scrape or defect in the dye, kind of like how bleach turns black fabric brown. It wasn't a stain at all. I've seen other dark colored knit fabrics w/this same condition. The item itself had pulled threads, loose stitching coming off the lace, but I'm supposed to accept that. They are absolute liars. I believe the defect was already there or they made it upon return. I started checking online about this company and what do you know, they pull this w/everyone. Everyone who tries to return an item gets told there is a stain. Many report a "brownish" stain. I believe they are doing this themselves. HerRoom steals from customers.
