Complaint Review: Heritage Web Solutions - Provo Utah

Drdick, I sure hope you didn't pay more than $400.00 for that website HWSINET built you. I am an ex-employee of the company and thus know how they operate and definately don't operate my business in the way they do.. The design they gave you, was probably done in about 15-20 minutes very simple design... then of course they're using frames on some of the pages which isnt very SEO compliant as robots (search engine spiders) don't read frames code. So good luck on the search engines I see that you currently have a page rank of 0 with google which means they see your website as a good for nothing website, or a website that is unimportant... and they force you to have a link to their website but they can't even recriprocate that with a link to yours on their portfolio? Yeah you're listed on google but only if someone searches specifically for your domain which isnt how people are going to find you. Every page is in .html format, and so have you used their online 'wysiwyg' editor yet? Try it, I cant count the times that I had to manually go into a clients website for the good guys in Technical Support and remove unwanted characters because of the online editor when I Was working with the company. HWSINET says that they are ranked #1 of utah's hosting companies and recently ranked #3 by inc, 500. Its 2008 Heritage! you were ranked #3 by INC, 500 FEBRUARY 20TH 2007! Thats over a year.. 2006 Revenue $8.2 million of illgotten funds... #1 of utahs hosting companies? then how come as of 06-01-2008 Goleman Networks, Inc. (not my company which does do hosting btw) is number one? I thought that was your spot? I never understand why people use Heritage as their website provider instead of a different company, such as my own, that goes over the top for their clients. There are PLENTY of other companies out there that are aimed at giving you a very expensive website that still looks GREAT on your pocket book. Take my company for example, as i can speak on behalf of my company. We get a new client, whether or not we're hosting them or going to be hosting them. We do the design, with a minimum of 2 designs for them to choose from or have tweaked in any way they want. Once we have an approved design, it goes to our specialized programming team. which they dont mess with HTML as a base for websites -- they use a dynamic language and create a database driven website for our clients. COMPLETE WITH A CUSTOM ADMINISTRATION PANEL. this means no frills, or glamour, only the things you need to effectively run your website. So whats the difference? The people employed with Heritage Web Solutions think of it as a job something they have to do day in and day out to get by making 10 bucks an hour. Only people getting rich when involved with Heritage Web Solutions, is the 3 owners which are all brothers... My company, we do it not to get 'rich' but to help the consumer get a REAL website for cheaper... So you do the math.. a basic website from heritage in HTML: $800.00 a basic website from heritage in PHP/MYSQL (dynamic language with database): $5000.00 an extravagent website from my company in HTML: we wont do it an extravagent website from my company in PHP/MYSQL: $750.00 See the difference in pricing there? You can find deals like that all over the place not just my company other companies do the same thing. I mean hell you could go on a freelance site and hire someone from india to do a site better than what HWSINET can do. So you still happy with the price you paid with the quality of work you got? All the headaches you have over yourr website, probably the lack of TARGETED hits to your website. In my oppinion, Heritage needs to seriously rethink being in business any longer. Perhaps they should take that building of theres and turn it back into a bowling alley -- They'll have less complaints, 'cause no one complains their bowling shoes are the wrong color. signed, an ex-employee with a birds eye view of operations within heritage.

This is in response to the post I have posted before in my last negative post I am writing to update the issues I wrote about before with Heritage Web Solutions. Heritage and I have come to an agreement and they have refunded the money and made good with every one of my concerns that I wrote about in earlier post. I also would like to say that at first I thought they didn't care, but they worked with me to settle. I also found they were easy to work with with the settlement process. Thanks Heritage!!!

I am just completing a website with Heritage and while I was concerned about using them after looking at complaints on this web site I decided I liked their work and the price quoted was reasonable enough that if it did not work out I wasn't out that much money in the grand scheme of things. I'm probably the "client from hell" for a designer since I am very picky about what I want . The designer I was assigned was incredibly patient with all my requests and in the end I got exactly what I envisioned. It's not on line yet because there are a few kinks in things working perfectly with Internet Explorer (works great with Firefox and Safari) but at this point I am very pleased with what I have. Take a look in a week or two at www.sunnycrestanimalcare.com. If you want to see it now just add /custom after the .com. I have not yet dealt with tech support so I can not comment on that. It can't be any worse than Yahoo and some of the other major companies.