- Report: #474824
Complaint Review: Hertz Rental Car - Beaverton Oregon
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Hertz Rental Car
13985 Sw Farmington Road, Beaverton, 97005 Oregon, U.S.A.
Phone:
503-6264066
Web:
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Hertz Rental Car Charged my credit card $1,200 EXTRA and refused to return STOLEN money!!! Beaverton Oregon
Absolutely UNBELIEVABLE!!! Mistakes may happen, but refusing to fix a $1200 error, after admitting fault, sending me from department to department (aka-the run around)NEVER returning calls, answering only from another phone number...so never taking my calls and then stalling my Credit Card company for a year???
I submitted every single piece of paperwork to prove the charge was not mine. This is a dirty, disgusting business, and cannot believe they can get away with flat out stealing.
The Manager Jarrod could not be a bigger liar. He spoke with me, acknowledged the mistake, and said he could not repair(TOTAL LIE) and sent me to the Customer Service Department. They gave me a detail-by-detail account of what Jarrod needed to do to repair the error.
Jarrod never took another call from me. He went on vacation-permanently and his Supervisor-promised to call me back with some information to clear this up. No such luck. In fact I have never received a return call or answered incoming call from hertz in Beaverton. I attempted contact over 100 times. They promised to call back every time I got a live voice on the other end.
Even better? They actually made up a RANDOM number to charge me. The charge went on my Credit card on a Friday and the bill was created the following Tuesday. Pretty disgusting. I still have no clue how they stonewalled Citibank long enough and hard enough to make the charge stick. Citibank told me the entire year to get an attorney. Why would I need an attorney with proof that the charge was NOT MINE???
Pamela
portland, Oregon
U.S.A.
I submitted every single piece of paperwork to prove the charge was not mine. This is a dirty, disgusting business, and cannot believe they can get away with flat out stealing.
The Manager Jarrod could not be a bigger liar. He spoke with me, acknowledged the mistake, and said he could not repair(TOTAL LIE) and sent me to the Customer Service Department. They gave me a detail-by-detail account of what Jarrod needed to do to repair the error.
Jarrod never took another call from me. He went on vacation-permanently and his Supervisor-promised to call me back with some information to clear this up. No such luck. In fact I have never received a return call or answered incoming call from hertz in Beaverton. I attempted contact over 100 times. They promised to call back every time I got a live voice on the other end.
Even better? They actually made up a RANDOM number to charge me. The charge went on my Credit card on a Friday and the bill was created the following Tuesday. Pretty disgusting. I still have no clue how they stonewalled Citibank long enough and hard enough to make the charge stick. Citibank told me the entire year to get an attorney. Why would I need an attorney with proof that the charge was NOT MINE???
Pamela
portland, Oregon
U.S.A.
1 Updates & Rebuttals
Robert
Buffalo,New York,
U.S.A.
Indeed.
#2Consumer Suggestion
Thu, July 30, 2009
""Citibank told me the entire year to get an attorney. Why would I need an attorney with proof that the charge was NOT MINE???"" I can think of two reasons: 1. Citibank, for whatever reasons, refused to reverse the charges. If I were you, I would send a certified, return receipt requested, letter to Citibank and request a WRITTEN detailed response as to why they did not reverse this fraudulent charge. You should explain to them how you have been contesting this charge telephonically since you became aware of it. In the future, ALWAYS dispute an invalid credit card charge in WRITTING-it's OK to begin the dispute process telephonically, but you need to follow-up the verbal dispute with a WRITTEN dispute. 2. Hertz appears to be claiming the charge is valid (doesn't matter what you're told over the telephone.) If Hertz believed the charge was invalid, the company would simply process a CREDIT to your account with Citibank. I would send a certified, return receipt requested, letter to Hertz demanding full remittance of the invalid charge within 14 business days of receipt of the letter. I would explain in complete detail what has transpired in chronological order. If Hertz refuses to issue you a refund of this invalid charge then you will need to SUE HERTZ in small claims or some higher court. For small claims you do not need an attorney to represent you. In a higher court, I do not recommend going at it pro se because even one small procedural error on your part will cause your case to be dismissed-you should hire an attorney to represent you in a higher court. Good luck with this.
