- Report: #1396867
Complaint Review: Hewlett-Packard - Internet
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Author Confirmed
Why?
Hewlett-Packard
Internet, USA
Web:
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Business Rating:
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Hewlett-Packard trying to get refund for paying for service not received ROSEVILLE California **Author of this Report is NOT CONFIRMED**
Spoke with a customer service agent to report a possible scam. Wanted a professional scan run to see if virus input on my computer.I was told yes, they could that but I would have to buy a service contract. I did.
They said they tried to run a scan but couldn't. Said I should buy a new laptop and they had some specials on at the time. I said no, I can't afford it.
Then you will have to take your laptop to a computer repair service because we can't fix it.
My credit card had been debited, $59.00 or so, can't remember exactly. I requested a cancellation of the contract. they said they would have to keep the first month's fee and would cancel the other 11 months.
I don't agree! I think I'm owed the entire amount that was debited from my credit card.
Please help me with this. Thank you!
