- Report: #114755
Complaint Review: Hewlett Packard - Milwaukee Wisconsin
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Hewlett Packard
10607 W Lancaster Avenue Milwaukee, 53225 Wisconsin, U.S.A.
Phone:
414-5270936
Web:
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Hewlett Packard ripoff Nationwide
I called HP customer support in July, 2004, to report that the battery cover had come off on my digital camera. Since it was less than six months old, I thought I would get it repaired.
Instead, I was urged to "UPGRADE" and purchase a different camera for $160.00, since it was too expensive to repair my camera.
When the camera arrived, it was a reburbished camera. I called HP Customer Service and had to repeat my story numerous times, until I was told that I had to talk to a case manager, who would call me back within 24 hours. Of course, that never happened!
After several attempts I finally got a manager, who promised if I sent the camera back I would get a full refund.
That was 3 months ago.
WEll, today, a package arrived from HP.
They sent me the manual, cables and batteries from the camera I had RETURNED and no credit to my charge card!!
I again called Customer Service and was told the same thing-a customer service manager would be calling me back.
Yeah,right.
HP hands down, has the WORST customer service department I have ever encountered. DON'T buy their products EVER!
Cynthia
Milwaukee, Wisconsin
U.S.A.
Instead, I was urged to "UPGRADE" and purchase a different camera for $160.00, since it was too expensive to repair my camera.
When the camera arrived, it was a reburbished camera. I called HP Customer Service and had to repeat my story numerous times, until I was told that I had to talk to a case manager, who would call me back within 24 hours. Of course, that never happened!
After several attempts I finally got a manager, who promised if I sent the camera back I would get a full refund.
That was 3 months ago.
WEll, today, a package arrived from HP.
They sent me the manual, cables and batteries from the camera I had RETURNED and no credit to my charge card!!
I again called Customer Service and was told the same thing-a customer service manager would be calling me back.
Yeah,right.
HP hands down, has the WORST customer service department I have ever encountered. DON'T buy their products EVER!
Cynthia
Milwaukee, Wisconsin
U.S.A.
