Mad mother
Waynesburg,#2Author of original report
Tue, July 01, 2008
I have read the rebuttal's for my rip off report.. When my son tried to plug in the stick for the Precision Laser Tracking mouse, product # EY018AA, model # MORFB1UO, into the USB port on the computer it would not go in. He had to hold the computer up to see if the two were lined up. After they were lined up to each other he pushed the stick from the mouse into the USB port. It had a gritty feeling when he pushed it in "not forced it in", but he did not think much about it as he had never used this kind of a USB plug before, He then tried to use the computer, and the mouse would not work. After examining the little stick thing on the mouse and the USB port, it was found that the prongs inside the USB port were crushed.. After using USB ports 6 million and 1 times this is the first time I have ever seen anything like this.. Perhaps the first 3 technical support people we talked to were right in that this HP mouse is not compatible with this particular HP notebook. What ever the case may be, it was finally considered mechanical damage not customer damage. But now Brian, the case manager, has now decided it is customer damage after they send it back two months later and it was supposed to be fixed and we now want a refund.. Also, after waiting 2 months for the computer to come back in a repaired condition, don't you think it should have been repaired like it was suppose to be in the first place.. If it had been we would not be having this problem now. Like I said above, When some one tells me they are going to do something, that is what I expect them to do.. I guess HP has enough money that they don't care about the small consumer. This is the first & will be the last HP product we will purchase!! Yes, this computer is still in working condition, but again, my son needed a computer right away, not in another two months. And Yes, there is still one working USB port on the computer, BUT after paying this much money for a new computer, I think it only right that they are both are in working order.. Brian, our case manager is now giving us until July 3, 2008 to send the computer back to HP to be fixed. What for, so we can wait another 2 months for it to come back in the same condition it will be in when we send it to them.. mad mother
Quantum Tarantino
Vancouver,#3UPDATE Employee
Sun, June 29, 2008
And, i have to agree with nancy, in order to "crush" the usb connector, you have to place TREMENDOUS force on it. If a USB device does not plug in, do NOT force it. Either the mouse was broken, or it was inserted upside down, and was forced in to cause the type of damage you are describing
Nancy
Steilacoom,#4Consumer Suggestion
Thu, June 26, 2008
I am having a hard time trying to figure out how a wireless mouse could bend the usb port. There is only one way they plug in. And there are at leat 2 usb ports on that computer, so the computer is still useable. I have an Acer laptop and I bought a logitech wireless mouse to sue because I don't like th use the touch pad. It cam with teh mouse itself and a little stick type thing that plugged into the USB port. You should be able to use a wireless mouse with any computer. Do you all really know what you are doing?