- Report: #1404392
Complaint Review: HF Holdings Inc. - Nationwide
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Author Not Confirmed
Why?
HF Holdings Inc.
Nationwide, USA
Phone:
877.680.6064
Web:
http://www.hfholdingsinc.com/
Categories:
Business Rating:
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HF Holdings, Inc. David CohenVP of Operations RIPOFF Collection Agency!! Orlando Nationwide
I own a small company that had several accounts that needed collecting on. I had used one other company and was unhappy with them so made a couple of phone calls and found this company. I spoke with a guy which seemed to know a lot about collecting etc and I decided to go with this company. This gentleman's name was Michael Baxter. He was very helpful in getting everything set up and answering all my questions. Then one day I called to ask another question and found out he no longer worked there. I wasn't happy but this happens so then I got a guy named David Cohen which happened to be the
VP of Operations. He was not very helpful and didn't answer my questions directly. He danced around them. Come to find out what Mr. Baxter had told me about when they collect and how long it takes to get the funds to me was wrong. I was told it was a quick process but come to find out if takes months to get the amount collected to you along with I was told that HL Holdings keep 30% but this David Cohen said that wasn't the normal amount but grudgingly kept my contract the same.
After that time on he was rude and very unprofessional. Money came occasionally. But then I collected myself on one account they couldn't seem to collect on. They wanted their % off what I collected (which I understood, they had worked the account). It was for $21 so I emailed this David Cohen back and suggested they just take that amount out of the next account they collected on. Now in the mean time I had sent several more accounts to them. Most of my accounts are not more than 90 days old because I felt it best to give them a good chance in collecting before the accounts got old. Upon my suggestion Mr. Cohen got very rude and wanted his money immediately and informed me that I was demeaning his company by expecting it to be paid in this fashion.
I tried to explain how and why that would work best for both of us but he wouldn't have it. His emails got more and more threatening and demeaning to my company. They must have stopped all collecting on our accounts because I have seen nothing from them in months. I had not heard a work so I emailed him yesterday asking for a list of accounts he still had in house. Again, he got very very rude with me demanding payment which now has become $56. As I ask questions to the fact as to needing an invoice etc he became more threatening and unprofessional in all his emails which I saved.
Now I hired him to work for me to collect accounts, I did not intend to get into a situation where the very person I pay makes me feel like I was stealing from him. And all this was over a $56 bill which started as a $21 bill. I only wanted to have them do the job I hired them to do and subtract that small amount from their work. He refused to WORK then he refused to send any paperwork nor lists to me all over a small bill.
I think this company is very shady, unprofessional, threatening and run by a bully!
No one should be treated this way. I hope by reporting this I can save someone else from going through the disappointment of hiring a company like this. I'm glad I kept records of everything including contract, accounts sent to them, all correspondence between us.
1 Updates & Rebuttals
David
Orlando,Florida,
United States
Unpaid Invoice
#2REBUTTAL Individual responds
Thu, May 03, 2018
The claimant, Kelly from Sun Resorts Tanning, has manipulated the events so drastically it does not even come close to the truth. Most importantly, this client never satisfied the unpaid bill after several promises to do so. She lied 3 separate times regarding when a check would be issued and mailed. No check or other form of payment ever arrived.
More troubling still is that through our e-mail exchanges in this regard she disparaged myself, our staff and our entire industry as if debt collectors are the gum stuck to the bottom of her shoe. She deserves no respect for the way in which she spoke to me personally. She acted as if we were beggars when requesting she satisfy the invoice. Her behavoir manner of speak was absolutely vile.
Sun Resorts Tanning has contractual obligations to satisfy our fee within a specifc amount of time upon receiving payments directly from debtors. They are in breach of the contract. Moreover, it is not in our client's discretion to decide how to pay our invoices. Collections are never guaranteed so sending additional accounts and simply saying "hey, collect your fee out of new accounts" does not suffice. It's wild that Sun Resorts Tanning (who apparently cannot pay a $56 bill) would file a "Rip Off Report" when they are the ones who failed and refused to satisfy a bill. What a Rip Off.
