- Report: #304888
Complaint Review: Hilason Saddlery - Sugarland Texas
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Hilason Saddlery
730 Sartartia Road Sugarland, 77479 Texas, U.S.A.
Phone:
888-972-0404
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Hilason Saddlery Dangerous Trick saddle - horrid service - saddle not safe for anyone Sugarland Texas
I ordered a trick riding saddle from Hilason off the internet. I paid almost $1000 for it. I saw just this year for less than $400. I bought this saddle for my 15 yr old son to use for trickriding. I had my mother in Houston pick up the saddle. She got there to pick it up and noted he was foreign and it was a warehouse full of saddles.
I picked the saddle up from her, tried it the first day in the barn on the horse. I couldn't even get up on the horse without it rolling, much less do any tricks from it. The crupper handles are two separate pieces and won't hold with the type of stitches they put in it. It's made on a cutter tree, not the trickriding tree that is necessary.
The horn is loose, never even put any weight on it, it rocks back and forth. It is loose because they attached the horn on the top of the swells of the tree instead of sitting inside it and bolting into the bottom of the swells. That explains why the horn looks like something out of a porno.
I did some more digging on the internet on Hilason and came up with numerous BBB complaints against them, including customers shipping back their items due to dissatisfaction for one reason or another and never receiving their money back.
Knowing this, I called Hilason, spoke to Sohib, he said send it back for a refund. I sent it back with my mother. She set an appt. to meet with him to get my refund and he never showed. He lives across the street and told her he was on his way and still never showed. She brought the saddle back to me and suggested calling him again. I live 5 hours away from this place, I can't just run back and forth up here hoping to catch this guy.
I called explaining it wasn't a safe item, it won't hold up to trickriding in any way, shape, or form. I explained to him that someone was going to get seriously hurt or killed if they tried to use these saddles for what they were advertised. He then accused me of threatening him and he was calling his attorneys.
I would like for him to get his attorneys. I offered to help him design the saddle correctly and safely. Needless to say, I know of quite a few trickriders that have had the same experience. These people do not know anything about any equestrian sport at all. There is no Jim Murray running the company.
Oh, and did I tell you the saddle smelled like day old dead hooker? It was rancid, worst thing I've ever smelled, EVER. Must be that fine Indian tanning technique.
Safety first
Kilgore, Texas
U.S.A.
I picked the saddle up from her, tried it the first day in the barn on the horse. I couldn't even get up on the horse without it rolling, much less do any tricks from it. The crupper handles are two separate pieces and won't hold with the type of stitches they put in it. It's made on a cutter tree, not the trickriding tree that is necessary.
The horn is loose, never even put any weight on it, it rocks back and forth. It is loose because they attached the horn on the top of the swells of the tree instead of sitting inside it and bolting into the bottom of the swells. That explains why the horn looks like something out of a porno.
I did some more digging on the internet on Hilason and came up with numerous BBB complaints against them, including customers shipping back their items due to dissatisfaction for one reason or another and never receiving their money back.
Knowing this, I called Hilason, spoke to Sohib, he said send it back for a refund. I sent it back with my mother. She set an appt. to meet with him to get my refund and he never showed. He lives across the street and told her he was on his way and still never showed. She brought the saddle back to me and suggested calling him again. I live 5 hours away from this place, I can't just run back and forth up here hoping to catch this guy.
I called explaining it wasn't a safe item, it won't hold up to trickriding in any way, shape, or form. I explained to him that someone was going to get seriously hurt or killed if they tried to use these saddles for what they were advertised. He then accused me of threatening him and he was calling his attorneys.
I would like for him to get his attorneys. I offered to help him design the saddle correctly and safely. Needless to say, I know of quite a few trickriders that have had the same experience. These people do not know anything about any equestrian sport at all. There is no Jim Murray running the company.
Oh, and did I tell you the saddle smelled like day old dead hooker? It was rancid, worst thing I've ever smelled, EVER. Must be that fine Indian tanning technique.
Safety first
Kilgore, Texas
U.S.A.
2 Updates & Rebuttals
Safety First
Kilgore,Texas,
U.S.A.
You're not Jim Murray, you are Sohib, can tell by your poor grammar and unsubstantiated answers
#2Author of original report
Tue, April 15, 2008
The saddle I complained about on numerous websites and also on this one has not been damaged, I have pics to prove it, you can't even tell it was ever on a horse. The problem is in the design and manufacture. I did not build the saddle on a cutter tree, I did not put 3 lousy stitches in the crupper handles, I did not tan the saddle in bull urine, I did not attach the horn to the top of the swells where it does not belong. All of these items were completed at the manufacturer, no after market parts here. I am not the only one complaining about the danger of using this saddle for trickriding. There is an entire network of trickriders across the US and other countries that have been warned and subsequently will NEVER purchase one of these saddles due to the poor design, not material, of this saddle. It is dangerous and will cause serious bodily injury or death if used for what it is being advertised. I won't stop warning people of a dangerous product, you know who all of us are, every one of us is suing you. You didn't just respond to one person, you responded to all of us, still no refunds on saddles returned undamaged, so you're not behaving any differently than you have in the past. Poorly designed product, absolutely atrocious customer service, non-existent follow-up, took you months to even figure out you were on here.
Hilason
Sugar Land,Texas,
U.S.A.
Jim Murray exists and Hilason stands for its products and customers
#3UPDATE Employee
Tue, April 15, 2008
Whoever you are please do stop this negative and baseless campaign. Do not misinform as there are people that are smart enough to realize the facts. We have satisfied customers not in thousands but hundreds of thousands. Jim Murray exists and this is Jim Murray. You cannot return a damaged product and blame it on the manufacturer. When you get leather, know what leather is and not expect plastic with no small. Come to our plant and see for your self the quality of leather and its processing. Our return policy is a policy and will not be twisted to accomodate your baseless complaints. Jim Hilason http://www.hilason.com
