- Report: #114009
Complaint Review: Holiday Inn - Santa Maria California
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Author Not Confirmed
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Holiday Inn
2100 N. Broadway Santa Maria, 93454 California, U.S.A.
Phone:
805-928-6000
Web:
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Holiday Inn And Suites' employees Geoffrey Fagan, Golda Mae Salinas have bad customer service! Rip-off! Santa Maria California
I was stayed at the above mentioned place. When I got in, my room that I had reserved was not ready. I had to go back at 6pm to check in. When I got into my room, the plumbing inside the room did not function. There was feces in the toilet, the sink and bathtub were not draining properly and there was white crusty stains on the bed covers. I had to have the maintenence man come up and fix everything after the plumbing that was backed up into the toilet, backed up into the bathtub while I was in the shower. I was in an inch of fecal and urinal release from the toilet. A night maintenance man came and repaired everything. I was willing to just let all of that go, but then it got worse.
My room was right next to one of the meeting rooms that the hotel rents out. This meeting room had loud music playing. I had to call the front dest to have them turn it down 3 times from 9pm to 12am. Why they would rent out a meeting room next to where a guest is staying, I'll never know.
Then I went to get up from sitting on the bed. As I got up, my foot pressed against the bedframe. There are these sharp steel supports that go acorss the bedframe and stick out. I cut my foot badly on that frame. The Paramedics and the Fire Department arrived. They did everything they could to talk out of being transported for stitches. I finally agreed. I could'nt work the next day due to this injury, which was the reason for my stay. I had to leave after asking for a refund. The Night Supervosor, Golda Mae Salinas, said that she will write a report. They still charged me for the room.
A few days later, I was FINALLY able to reach the Front Office Manager, Geoffrey E. Fagan, I tried to tell him about what happened. As soon as I began to speak, he continually interrupted and and would not listen to me. He was absolutely un-approachable. Every time I tried to talk, he interrupted me. I asked for a refund and he said that they dont give refunds based on complaints. Luckly enough, I used a CREDIT CARD to pay for the room and THANKFULLY They will receive a most enlightening charge-back from the credit card company after I inform the credit card company that I was unhappy with the place and eventually had to leave.
Instead of refunding the $90 I paid for the room, Mr, Fagan wants to play hard ball. He wants to either lose the charge anyways, thanks to credit card laws or suffer a lawsuit that I could file where he would have to pay someone a day's pay to appear on court, probably more than the $90. I don't understand how some people think.
Jim
91321, California
U.S.A.
My room was right next to one of the meeting rooms that the hotel rents out. This meeting room had loud music playing. I had to call the front dest to have them turn it down 3 times from 9pm to 12am. Why they would rent out a meeting room next to where a guest is staying, I'll never know.
Then I went to get up from sitting on the bed. As I got up, my foot pressed against the bedframe. There are these sharp steel supports that go acorss the bedframe and stick out. I cut my foot badly on that frame. The Paramedics and the Fire Department arrived. They did everything they could to talk out of being transported for stitches. I finally agreed. I could'nt work the next day due to this injury, which was the reason for my stay. I had to leave after asking for a refund. The Night Supervosor, Golda Mae Salinas, said that she will write a report. They still charged me for the room.
A few days later, I was FINALLY able to reach the Front Office Manager, Geoffrey E. Fagan, I tried to tell him about what happened. As soon as I began to speak, he continually interrupted and and would not listen to me. He was absolutely un-approachable. Every time I tried to talk, he interrupted me. I asked for a refund and he said that they dont give refunds based on complaints. Luckly enough, I used a CREDIT CARD to pay for the room and THANKFULLY They will receive a most enlightening charge-back from the credit card company after I inform the credit card company that I was unhappy with the place and eventually had to leave.
Instead of refunding the $90 I paid for the room, Mr, Fagan wants to play hard ball. He wants to either lose the charge anyways, thanks to credit card laws or suffer a lawsuit that I could file where he would have to pay someone a day's pay to appear on court, probably more than the $90. I don't understand how some people think.
Jim
91321, California
U.S.A.
4 Updates & Rebuttals
Jim
LOS ANGELES,California,
U.S.A.
Response To Previous Comment By MATTHEW (Above)
#2Consumer Comment
Mon, November 01, 2004
Mathew, To answer your concern, Hotels are for spending the night and for sleeping primarily. Loud functions in function rooms are secondary. My statement was regarding why they put me in THAT room while something like that is going on, when there were other places to put me. Finally, THE SUBJECT of my story was my injury. Not the noise.
Matthew
San Mateo,California,
U.S.A.
Selfish
#3Consumer Comment
Mon, October 25, 2004
The thing I find funny about this report is even though all this stuff happend, they are still self centered. Example, they said why would they rent a meeting room where someone was sleeping like they should plan business around you. A normal person would ask why they put a person sleeping near a meeting room not vise versa
Ed
90034,California,
U.S.A.
The company that owns this Holiday Inn...
#4Author of original report
Sun, October 24, 2004
The Holiday Inn Express in Santa Maria is actually owned by the Santa Maria Hotel Corporation and is managed by the Stafford Hotel Corporation. They are franchisees of Holiday Inn.
Greg
Thousan Oaks,California,
U.S.A.
This is all very disturbing, I'll take my business elswhere
#5Consumer Comment
Fri, October 22, 2004
Wow! Thanks For Letting Us Know, ...This is all very disturbing. I was about to book a week's stay at this hotel. I'm traveling back to the US and was going to book reservations here with some out of town business people until my wife alerted me to this message. I think I'll take my business elswhere as I have important guests who will be traveling with me from Japan and they always judge any big business decisions based on the courtesy they received from the host. Thanks again for the information.
