- Report: #510185
Complaint Review: Hollywood Tanning - brodheadsville Pennsylvania
Reported By:
RastusMcNair -
Saylorsburg, Pennsylvania, USA
Submitted:
Updated:
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Author Not Confirmed
Why?
Hollywood Tanning
Rt 209 brodheadsville, Pennsylvania, United States of America
Phone:
Web:
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Hollywood Tanning - Joey Magluilo is a thief! brodheadsville, Pennsylvania
This is a copy of the e-mail I sent Hollywood Tanning's corporate office, via their web site.
"My GF had a one month free pass to the new Hollywood Tans in our area for the month of Sept.. She went, but was limited to one of the less powerful machines and was quite disappointed.
I saw on this site an offer for unlimited tanning until 12/31, and called the Brodheadsville location to get the details. I explained to the young man that it was a gift for a very experienced tanner, that she was unhappy with the less powerful machine, and I wanted to give her a gift that would allow her to enjoy tanning at their location. At no time did he mention "levels" or any variety of packages. He said she would have unlimited tanning through the end of the year for $100. I thought it was a great deal and paid for it.
I paid the bill on the 10th. My GF was not informed of the gift until her birthday on the 13th, and didn't go to use the gift until the 16th. When she did go to use it, after being told by me she had an "unlimited" gift, she was denied use of the better machines and told her gift was for a limited selection of the machines. She was embarrassed and humiliated , and when she returned home disappointed I too was upset.
I have contacted the man who claims to be the owner, Joey Magluilo, only to be informed that true unlimited tanning, the unlimited use of any machine in the facility through 12/31, would cost me an additional $200. I will not pay that, and a membership to use, what to us is a useless machine, is also unsatisfactory.
The service I paid for was never delivered. I strongly feel at best they have inept help, at worst a purposeful bait and switch scheme. Yet the "owner" refuses to give me a refund on this never used package, or offer any form of satisfaction or customer service. In truth it is quite difficult to get a word in edgewise with him.
This is to inform you I will pursue whatever means I have available to get a refund, and will loudly and with great effort inform anyone I can reach of the deceitful thievery being practiced at your Brodheadsville location."
The response from their own corporate office was in part:
"In my 14 years in the customer service industry, I have never experience this kind of behavior by a business owner."
and, from their national office,
"and a good portion of complaints has been about the owner of this salon. It has been a little overwhelming"
Unfortunately Hollywood Tanning is a franchise, and the corporate office has limited ability to resolve issues. I am pursuing a refund through Visa.
"My GF had a one month free pass to the new Hollywood Tans in our area for the month of Sept.. She went, but was limited to one of the less powerful machines and was quite disappointed.
I saw on this site an offer for unlimited tanning until 12/31, and called the Brodheadsville location to get the details. I explained to the young man that it was a gift for a very experienced tanner, that she was unhappy with the less powerful machine, and I wanted to give her a gift that would allow her to enjoy tanning at their location. At no time did he mention "levels" or any variety of packages. He said she would have unlimited tanning through the end of the year for $100. I thought it was a great deal and paid for it.
I paid the bill on the 10th. My GF was not informed of the gift until her birthday on the 13th, and didn't go to use the gift until the 16th. When she did go to use it, after being told by me she had an "unlimited" gift, she was denied use of the better machines and told her gift was for a limited selection of the machines. She was embarrassed and humiliated , and when she returned home disappointed I too was upset.
I have contacted the man who claims to be the owner, Joey Magluilo, only to be informed that true unlimited tanning, the unlimited use of any machine in the facility through 12/31, would cost me an additional $200. I will not pay that, and a membership to use, what to us is a useless machine, is also unsatisfactory.
The service I paid for was never delivered. I strongly feel at best they have inept help, at worst a purposeful bait and switch scheme. Yet the "owner" refuses to give me a refund on this never used package, or offer any form of satisfaction or customer service. In truth it is quite difficult to get a word in edgewise with him.
This is to inform you I will pursue whatever means I have available to get a refund, and will loudly and with great effort inform anyone I can reach of the deceitful thievery being practiced at your Brodheadsville location."
The response from their own corporate office was in part:
"In my 14 years in the customer service industry, I have never experience this kind of behavior by a business owner."
and, from their national office,
"and a good portion of complaints has been about the owner of this salon. It has been a little overwhelming"
Unfortunately Hollywood Tanning is a franchise, and the corporate office has limited ability to resolve issues. I am pursuing a refund through Visa.
1 Updates & Rebuttals
Kathie
Phoenix,Arizona,
USA
NOT A RIP OFF
#2Consumer Comment
Sat, October 17, 2009
If you are "experienced tanners", you should be well aware that any promotional "deals" are always for the basic beds. You always have to pay more to upgrade to the high power beds.
It works the same way with all major tanning companies. You weren't ripped off.
