- Report: #184503
Complaint Review: Hollywood Video - Merrillville Indiana
-
Author Confirmed
Why?
Hollywood Video
6091 Broadway Merrillville, Indiana, U.S.A.
Phone:
219-8844832
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hollywood Video Coupon Ripoff Merrillville Indiana
I went into Hollywood Video to rent a few DVDs for my son and his friend. I had a coupon from Hollywood Video that was rent one movie and get one free. When I went up to pay for my rentals, I presented the coupon to the clerk, who was also one of the managers. She rang up the sale and told me my total was $12 and some change; this was for 3 movies and some candy so it sounded about right after the coupon was deducted. Well before I received my receipt, she told me that she forgot to deduct the coupon.
Then, she proceeded to tell me that she had to give me back the coupon or put a free rental on my account because she couldn't give me the cash back or redo the sale. She also told me that the coupon was expired but she planned on taking it anyway. The date on the coupon is 10/31/06. I told her that 10 is the month of October and today is April 1st. To make a long story shorter, she basically did nothing except give me my coupon back. So the Hollywood Video Manager overcharged me and nothing could be done about it; I find this very hard to believe. I plan on calling corporate on Monday.
Chris
Merrillville, Indiana
U.S.A.
Then, she proceeded to tell me that she had to give me back the coupon or put a free rental on my account because she couldn't give me the cash back or redo the sale. She also told me that the coupon was expired but she planned on taking it anyway. The date on the coupon is 10/31/06. I told her that 10 is the month of October and today is April 1st. To make a long story shorter, she basically did nothing except give me my coupon back. So the Hollywood Video Manager overcharged me and nothing could be done about it; I find this very hard to believe. I plan on calling corporate on Monday.
Chris
Merrillville, Indiana
U.S.A.
3 Updates & Rebuttals
Steve
Lansing,Michigan,
U.S.A.
And...
#2UPDATE EX-employee responds
Mon, May 05, 2008
I fail to see how this is a ripoff. The employee mentioned made an honest mistake, which even you didn't catch by your own admission. Having worked for this company, depending on which step of the process they were in, adding a coupon to the transaction can be difficult or even impossible. The employee then made not one but two offers to remedy the situation. Either use the coupon again at a later date or have a free rental applied to your account. Both are perfectly legitimate solutions to what should be a trivial problem. But no, you feel the need to demean not only this employee but the company as a whole, and you feel the need to waste both your time and the time of the Guest Relations department with a pointless phone call which will yield you nothing more than what the employee was willing to do in the first place.
Terri
Leesburg,Virginia,
U.S.A.
Refund or try again later
#3Consumer Comment
Sun, April 02, 2006
I don't understand why she couldn't go back to the sale and add the coupon or void the transaction and start from the beginning. Heck, you could always try getting a refund for the movies (either two or all three or whatnot) and then come back the next day and get them with the coupon. I fail to see why corporate needs to be involved.
Leticia
Anytown,Other,
U.S.A.
I think there is alot missing from this story.
#4Consumer Comment
Sun, April 02, 2006
The manager made a mistake and owned up to it. But I for some reason think that when she owned up to the mistake she had made, you went off on her, and then trying to regain some self-esteem, (because you in all your regality, had to put her in her place, for even mentioning the mistake and offering you the coupon back) came up with what she said. OH THE HUMANITY SHE ADMITTED TO ME THAT SHE FORGOT TO ADD THE COUPON IN, SO I WENT OFF ON HOW STUPID SHE IS, DUE TO THE JOB SHE HAS!!!!
