- Report: #1278180
Complaint Review: Home Depot - Internet
Reported By:
Cecil A. Brown -
Homerville, Georgia, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Home Depot
Internet, USA
Phone:
1-800-654-0688, ext.77559
Web:
http://www.homedepot.com/
Categories:
Business Rating:
(0)
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Home Depot FALSE ADVERTISING &DEFECTIVE PRODUCT/ FAILURE TO ASSIST DISABLED CUSTOMER Internet
In early December of 2015, I ordered a kennel online from Home Depot. Before making the purchase, I actually went to the Valdosta Georgia and Lake City Florida locations attempting to buy this in person (or at least see it before I bought it ) but was finally told in Lake City it was only available online. I am legally blind and confined mostly to a wheelchair from a stroke.This kennel was to house a service animal for short periods in the event I am hospitalized etc and can not take my dog with me. When the kennel arrived, I paid a local man to put the kennel together for me. I later realized it was NOT 6ft as advertised. It wasnt even 5ft tall on the outside panels. As I am not physically able to break down the kennel myself, I thought Home Depot may actually WANT to know the item is being falsely advertised and was hopingthey would make the purchase right.
I sent in a contact form just before the holidays and expained my problem and made them aware I was bline, that I did not drive and that I was bound to a wheelchair. I asked for a Home Depot representative to come "look" at the kennel as now the "outside kennel" which had been outdoors for less than a month was rusting in several spots and the welded wire was appearing to give way. I believed this to be a manufactuerers error and NOT Home Depot's fault (at first) and really and truly thought someone would come see this kennel first hand. I did however have the original receipt, shipping, tracking, delivery confirmation and even pictures of the kennel being assembled. I received a voice mail from a woman by the name of Lastarr Johnson (a Resolution Expeditor) as I had missed her call. I immediately tried calling her back and got her voicemail then ( and the rest of the day) Her message had said she would try to call me back after the holidays. When we didn't make contact that day,I began trying to reach her again on Monday 1/4/2016. My messages went unanswered. I left a message late in the evening that if I didn't hear from her on Tuesday 1/5/2016 that I would assume they had no interest in correcting the problem.
They DO have an interest.... her email to me on Tuesday am pretty much is hey blind crippled guy, box it up and shipit back and if we agree with you then it acceptable as a return. Not in those words honestly but no human emotion, no help...knowing Im NOT physically ABLE to break down this kennel and pack/ship this box.
Hello,
I called you to follow up but I did not get an answer. If you are still within the return policy you can partner with the online department to get your item returned.
Thanks,
LaStarr Johnson
The Home Depot – Store Support Center – Customer Care
Customers FIRST! More Saving. More Doing.
Resolution Expeditor – Proprietary Brands
2455 Paces Ferry Road / B-3
Atlanta, GA 30339
Email: [email protected]
Phone: (770) 433-8211 or 1-800-654-0688, ext.77559
Fax: 1-877-959-0772
I aim to prove this item was falsely advertised and sold to me knowingly and willingly by Home Depot. I talked to a local TV station and they are willing to do a spot on how a blind disabled man with a service dog gets treated by a large corporation. I also plan on filing a Better Business Bureau complaint and sharing on social media. I have currently started a Facebook page JUST for this.
1 Updates & Rebuttals
Got it all wrong buddy!
#2Author of original report
Wed, January 06, 2016
Well you got it all wrong buddy! My feelings of discrimination are NOT that I have crappy service. Its that I have a medical form on file (sent certified mail) yet every time I call I get put through the ringer instead of them just sending someone to make the repair. The repairman (that FINALLY SHOWED/ twice now) has told me that BOTH times my issues are WINDSTREAM issues not mine. Once a third party Windstream hired to install an underground cabel cut my line and another time, I had old outdated equipment that they failed to update. And my attorney didnt charge a retainer. There's no need. The Americans with Disabilitys Act protects me from having to put up with such. I served our country and our community. I do not draw ANY disability. My HOME is paid for. As far as my living (if its any of your business, like I have to explain myself) I sell a few items a month on ebay to supplement my retirement. You don't have to have a business account for that.
