Complaint Review: Home Depot - New Rochelle New York

To Painter38, I am a former HD employee, kitchen designer to be exact. I have lots of experience with kitchen cabinetry, design, installation and Home Depot products (cabinets). I find it very hard to believe that your cabinets are falling apart if you indeed paid $7000 for them. Second of all, HD has a policy of not accepting returns on custom ordered cabinets unless they are defective. When you order your cabinets from the kitchen designer they go over the return policy, you have to sign it as your acknowledgement before the order will be processed (sent off to the manufacture). Once the cabinets arrive at the store, your called to pick them up, you have to sign a receipt for them which states that you looked at the items for any damage. If the box shows any sign of damage, it is opened and the caninet is inspected at the store, if it is damaged, it's reordered on a ASAP basis, if no damage it's packed up, retyped and loaded for you to take home if you agree to accept it by signing for it. You have 30 days to open all boxes and make any returns to the store for defective cabinets. I will go so far as to say on a few occassions we have taken back custom cabinets because too many were ordered that were in excellent condition just to give great customer service despite the custom cabinet ordering policy regarding returns on said cabinets. Lastly, it is policy to ask the customer if an appointment can be made to personally measure for cabinets to insure correct ordering. We also tell customers to measure 3 to 5 times for accuracy and DO NOT round off to the nearest inch, use only exact measurements and take into account ac registers, lighting fixtures, cabinet spacing, electrical outlets, etc. when planning out a kitchen remodel. Sadly, many people want a new kitchen without knowing what they're getting into and how long the process takes and a full understanding of what is involved. But as the kitchen designer, it is my responsibility to fully convey such facts to them prior to any ordering and money being exchanged for products or services. But some people just want it today without thinking about tomorrow. Like I said earlier, I am a HD former employee, my reply here is not to defend Home Depot or imply the employees never make mistakes. Merely wanted to point out a few things the general public such as yourself may not understand about the function of kitchen cabinetry and what needs to be done to insure proper ordering and installation to make your kitchen last a couple of decades.

To Painter38, I am a former HD employee, kitchen designer to be exact. I have lots of experience with kitchen cabinetry, design, installation and Home Depot products (cabinets). I find it very hard to believe that your cabinets are falling apart if you indeed paid $7000 for them. Second of all, HD has a policy of not accepting returns on custom ordered cabinets unless they are defective. When you order your cabinets from the kitchen designer they go over the return policy, you have to sign it as your acknowledgement before the order will be processed (sent off to the manufacture). Once the cabinets arrive at the store, your called to pick them up, you have to sign a receipt for them which states that you looked at the items for any damage. If the box shows any sign of damage, it is opened and the caninet is inspected at the store, if it is damaged, it's reordered on a ASAP basis, if no damage it's packed up, retyped and loaded for you to take home if you agree to accept it by signing for it. You have 30 days to open all boxes and make any returns to the store for defective cabinets. I will go so far as to say on a few occassions we have taken back custom cabinets because too many were ordered that were in excellent condition just to give great customer service despite the custom cabinet ordering policy regarding returns on said cabinets. Lastly, it is policy to ask the customer if an appointment can be made to personally measure for cabinets to insure correct ordering. We also tell customers to measure 3 to 5 times for accuracy and DO NOT round off to the nearest inch, use only exact measurements and take into account ac registers, lighting fixtures, cabinet spacing, electrical outlets, etc. when planning out a kitchen remodel. Sadly, many people want a new kitchen without knowing what they're getting into and how long the process takes and a full understanding of what is involved. But as the kitchen designer, it is my responsibility to fully convey such facts to them prior to any ordering and money being exchanged for products or services. But some people just want it today without thinking about tomorrow. Like I said earlier, I am a HD former employee, my reply here is not to defend Home Depot or imply the employees never make mistakes. Merely wanted to point out a few things the general public such as yourself may not understand about the function of kitchen cabinetry and what needs to be done to insure proper ordering and installation to make your kitchen last a couple of decades.