- Report: #1432102
Complaint Review: Home Resolution Center - Santa Ana California
Reported By:
Kimberly -
Meridian, Idaho, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Home Resolution Center
3941 South Bristol Street Santa Ana, 92704 California, United States
Phone:
(949) 202-5544
Web:
www.homeresolutioncenter.org
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Home Resolution Center Troy Campbell, Tina Moore Stole My Money Santa Ana California
I received a letter in the mail stating that Home Resolution Center would be able to help me in refinancing my home so I could get a lower payment. I have gone throught this process once before, so I thought I knew what I was doing. I contacted them and got the process stared back in December of 2017.
I stared communicating with Troy Campbell. He was very sympathetic to my situation and told me how he could help. I listened to what he had to say, and it all sounded on the up and up. He sent me the Modification Agreement contract for me to sign and date, with a list of things he would need from me to send back to him. I signed the contract, and sent all documents back to him. We then set up a phone call with the Consignment Department and we would go from there. We set up a date and time and me, that person, and Troy were all on the phone going over how they could help me.
Once we got all the phone calls done with them, I was told a payment plan would be put into place. I would have to make three payments to them of $1200.00 for a total of $3600.00. I at this time like the last believed these payments were being made to my lender and HRC was workign with them to help me save my home. Tina stated in an email to me that We are not charging for hte modicication---we process paperwork and make sure your lender has what they need to get you approvedd if eligible by Lender Guidelines. She also stated that there were no guarantees when it came to the modificaiton process, which I was well aware of.
Once I was passed off to Tina from Troy, Troy would no longer return my calls, or emails at all. I started getting a bit suspicious about this company that stated they could help me. I went online and read a few reviews. When I confronted Tina about the bad emails, she just stated they were not able to help everyone. This was in March of 2017 and she started getting rude with me when I started questioning her companies motives.
I received a default letter from my lender and this was very concerning. When I called and spoke to Tina, she stated that this was normal as we were over there months past due on the payments. I told her I understood, but I had made payments to them, so I did not understand why this was happening. That is when she told me the $3600.00 I gave to their company was for them to help me, and was not going to my lender for anything. After stating in an email I was not being charged for the modificiation.
This company is a fraud and all they do is scam people to get thier homes and money. Fortunately when I made my lender aware of the situation, they worked with me and I was able to save my home with them and their help. Others are not so furntuate.
I would really like to recover my money from them, but I'm sure that will never happen. Please do your research and be very careful when looking for parties to help you in these matters.
Kim
