- Report: #1461712
Complaint Review: Home Warranty of America -
-
Author Not Confirmed
Why?
Home Warranty of America
United States
Phone:
8884927359
Web:
https://www.hwahomewarranty.com/
Categories:
Business Rating:
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Home Warranty of America FAILED TO REIMBURSE FOR A PRE APPROVED CLAIM IN A TIMELY MANNER
I have been a customer for over 10 years. During last winter they failed to respond to a heating claim and we were in below freezing temps for over a week.
This complaint results from their failure to reimburse a PRE APPROVED & AUTHORIZED claim in a timely manner. They approved a Septic Tank Pumping. They had us get the provider as they did not have anyone in the area.
They authorized a reimbursement once we supplied them with the payment of the charges. We submitted the invoice for the charges on 7/30/2018 and as of today's date 09/20/2018 we have not received a reimbursement.
We have contacted Home Warranty of America - twice by email and once by phone to obtain the reimbursement. We have not received any information on when we can expect a reimbursement.
Please BEWARE of this company! We did not renew our contract when it expired because of the way they operate their company!
