I have been a customer for over 10 years. During last winter they failed to respond to a heating claim and we were in below freezing temps for over a week.
This complaint results from their failure to reimburse a PRE APPROVED & AUTHORIZED claim in a timely manner. They approved a Septic Tank Pumping. They had us get the provider as they did not have anyone in the area.
They authorized a reimbursement once we supplied them with the payment of the charges. We submitted the invoice for the charges on 7/30/2018 and as of today's date 09/20/2018 we have not received a reimbursement.
We have contacted Home Warranty of America - twice by email and once by phone to obtain the reimbursement. We have not received any information on when we can expect a reimbursement.
Please BEWARE of this company! We did not renew our contract when it expired because of the way they operate their company!