David
Charlotte,#2REBUTTAL Owner of company
Tue, January 31, 2006
We have responded to this complaint by issuing a full refund to the client, as a gesture only. It was issued on Jan 31, and should be received by Feb 5. Although we help over 1800 families per year with their mortgage problems, with under 20 complaints, we're always trying to improve our service. We do our very best to help homeowners who are behind on their payments. During the time that we're preparing and sending a workout report to the lender, we ask the homeowner to be patient and let us be the point of contact with their mortgage copany. After the report is received, their conversations with the lender are much more productive. Any implied relationship with real estate agents is unfounded. If a client wishes to persue alternatives while we're working, we can sometimes offer contacts if they wish. Since it is our duty to help the client avoid foreclosure, we'll offer the name of an attorney who has agreed to reduce their initial fees, should they need to resort to legal assistance. It's a backstop, should we be unsuccessful in reaching common ground with the mortgage company. Our guarantee is pretty simple actually. If a homeowner loses their to foreclosure while following our simple instructions, they are entitled to a full refund of any fees paid. We understand that clients in trouble with their mortgage need counseling and assistance. We turn away all homeowners who cannot present a good argument that they should get a workout arrangement with their lender. This amounts to 2/3rds of all callers. But even when the client knows we were on their side the whole time, they sometimes lash out at the last group they worked with. We understand that attorneys who are retained in advance, sometimes get the same complaints.