- Report: #1337324
Complaint Review: Homes.com - Norfolk Virginia
Reported By:
Ethics and Integrity Matter -
Santa Clarita, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Homes.com
150 Granby Street Norfolk, 23510 Virginia, USA
Web:
www.homes.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Homes.com Lacks Integrity, Ethics, Honesty Norfolk Virginia
As a Remax agent it made sense to purchase a zipcode through this company as they are already a internet home page for agents. I contacted the sales team to move forward and gave them all my information. However, once I made the initial payment the receipt showed up with incorrect address and phone numbers for me.
I discovered how incompetent the sales person was after payment due to constant information not being input correctly, such as company address, phone numbers etc. Then his manager tried to help me but said the reason he was having trouble was because the zipcode I wanted to purchase wasn't available. Then what did I just pay for?
Turned out she was just as confused as he was. I sent a letter that I just didn't have confidence in the company and I wanted to cancel in the 48 hour period that is required if you want a refund. As a basic accounting strategy for many of us that have A/R experience, it is customary to file a dispute of the charge, list the reason with the bank that you requested a refund and not have to think about it again.
Approximately 75 days later I am still dealing with wanting to have the bank reimbursed for my disputed charge I received.
Two different persons;, Erin Lewis and Christine told me that I would get my refund. Then I received a call from Antoine Person stating that he would have given me my refund but because I filed the dispute and caused a chargeback to his company that his hands were tied and couldn't help me.
Antoine Person said, "The buck stops here, you will not get to speak to anyone else regarding this and I'm doing you a favor calling you, I don't have too."
So basically, I didn't receive the 30 days of service, nor did I receive training from their website person, and to be honest that guy enjoyed listening to himself talk.
Regardless of the contract, as a consumer, I DIDN'T GET TO UTILIZE THE PRODUCT!
Basically, HOMES.COM will not refund your money even if they show you in many different actions that they may not be competent.
It's $131.11, apparently they need every penny and are happy with ripping people off. I deserve my refund like I was told by 2 others and Antoine. It was about his ego that I didn't get it.
DON'T USE THIS COMPANY - incompetent. I learned a valuable lesson - should have checked the Better Business Bureau.
