- Report: #1015350
Complaint Review: Homeward Residential - Coppell Texas
Reported By:
Double-R -
na, New Hampshire, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Homeward Residential
1525-SouthBelt Line Road Coppell, 75019 Texas, United States of America
Phone:
877-304-3100
Web:
Categories:
Business Rating:
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Homeward Residential AHMSI Predatory collection practices, overseas call centers, true rip-off specialists Coppell, Texas
Nightmare company; problems began with 'name change' from AHMSI to Homeward Residential. In June 2012, without our consent or knowledge, they decided to prepay our property taxes in full for 2012 AND 2013. They then demanded payment in full for this 'advance.' When I informed them that was not possible, they demanded we apply for a loan modification program and locked me out of my account online. They would NOT accept my monthly mortgage payment. Our assigned "relationship manager", (an unfunny, sick joke of a title), was never available, never returned calls, and changed at lest four times. Overseas call center was good for 20-30 minute on hold wait times, only to be connected to a rep that speaks barely recognizable English. Reluctantly applied for a loan modification, only to be denied, no reason or explaination was forthcoming. Finally got someone on the phone who had a bit of understanding and knowledge, and worked out a 'repayment plan.' Three days after that call, I come home to find a stranger parked in my dooryard, who said, "Your bank sent me out to see if you were still alive!" Unbelievable and outrageous, the Government is currently investigating this 'company', they can't crash and burn soon enough for me. I'm looking to re-finance my home with a different, legitimate company, and part ways with these incompetent buffoons as soon as possible..if you happen to work for Homeward in ANY capacity..shame on you.
