- Report: #1465605
Complaint Review: Honda Cars of Katy - Katy Texas
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Honda Cars of Katy
21001 Katy fwy, Katy, Texas Katy, 77450 Texas, United States
Phone:
8327724483
Web:
www.hondacarsofkaty.com
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Honda Cars of Katy WARNING Katy Texas
If you're looking to be taken advantage of, misled and throw money away then Katy Honda is for you. In 2015 I had the displeasure of purchasing a vehicle from Katy Honda. It was my first time buying a car, I had just moved away from my family and was 22 years old. The number they gave me for my trade was 3k less then I had just received from another dealer down the road. When I told them this they quickly backtracked and raised their offer. I should have walked away at this point. The number we verbally negotiated was NOT what was put on the contract (granted I'm at fault for my own naivety and inexperience for not having a closer look), TJ "helped" me with the finance side. He quickly whipped through the contract, explaining very little and convinced me he was giving me a great deal on extra protection for the vehicle that would only cost "dollars a month." It turns out it was hundreds of dollars and was NOT protection I would have opted for should it have been appropriately explained.Furthermore, I tried to utilize the exterior protection plan for repairs when my vehicle was scratched a month later and was told my claim was submitted repeatedly over a period of weeks and that they were waiting to hear back from the third party company. I finally called the company myself and was told a claim for my vehicle was never submitted from Katy Honda.
Meanwhile, the protection plan was continuing to rack up a hefty bill. I cancelled these Extra Protection plans but not after being charged hundreds of dollars and jumping through hoops to complete the cancellation. I also expressed that I would like the tool box from my pickup truck that I traded and was told that an employee already had their eyes on it and so I could not take it. At the time I was overwhelmed enough to not have said anything but I feel this was entirely inappropriate. I also brought the vehicle in for an oil change which resulted in it leaking mass amounts of oil from the filter not being appropriately attached. I then had to pay for ANOTHER oil change a week later and luckily my car wasn't damged. I had considered seeking retribution from Katy Honda but was too upset from these experiences and wanted to put it past me. Clearly it stuck with me though as I now write this review years later. If at least one person can be saved from the horrendous conduct of this car dealer it is worth having written. Oh, I was also sent home without a spare key for the new car and was texted by the salesman a week later saying he forgot and I could come pick it up.
