Leticia
Anytown,#2Consumer Comment
Tue, March 07, 2006
Since the first day he was only charged for the 2 rooms, I'm wondering if he had mentioned that it was for 2 nights, and that this mistake had happened for both. Or it may have been a different clerk on, who didn't know the situation. And reinstated the rooms, thinking maybe the guy the night before made a mistake. Or even maybe they could only cancel the extra reservations on that day, and should have been told to come back to the desk the next day to make sure. But since the clerk DID cancel the extra rooms at no charge for the first night and they only paid for the rooms booked (the first night), then I would guess that the clerk could cancel extra reservations.
Leah
St Louis,#3Consumer Comment
Mon, March 06, 2006
I'm surprised the clerk at the hotel told you he could delete the extra reservations without charge. If that is the case you were lied to. The fact is that when you book your room through any discount hotel website, (other than the hotel's itself) the hotel CAN NOT make changes, or cancel the reservations. When you book this way, you are purchasing the room through the website, not the hotel. The website is the one that holds your credit card info and charges you. The hotel would have already been paid by the website (in most cases before you even booked your own reservation). In my experience (from a different chain however) the hotel can not see your credit card information and in fact can not even see whan you paid for the room. That was between you and the website. Sure he could delete them from his computer system, but since the financial dealings are between you and the site you booked on, that makes no difference. I hope you got this resolved!!