- Report: #457017
Complaint Review: Hotels.com - Arlington Texas
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Author Confirmed
Why?
Hotels.com
Hotels.com Arlington, 76006 Texas, U.S.A.
Phone:
800-246-8357P
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Hotels.com Price Match Guarantee Not Honored Dallas Arlington Texas
I booked reservations with Hotels.com over the internet for a 2 night stay in Exton, Pa on May 24-26,2009. My Visa card was billed for $152.00 a night for each of the 2 nights.
When I checked out the hotel gave me a copy of a statement showing a charge of $129.20 a night for each of the 2 nights. Checking my Visa Account the next day I found I was being charged twice for the same room.
The hotel was giving a me a better rate.
I called Hotels.com and reported this and asked that they honor their Price Match Guarantee and refund me the difference between $152.00 and $129.20 a night, a total of $45.60. I was told that the hotel shouldn't have given me a statement with a lower price. Be this as it may, they did and I want my money ($45.60).
I called Visa and they put the Hotels charge of $129.20 + taxes a night in dispute and reversed the charge on my credit card. I am not certain whether this was a result of me or a Hotels.com representative contacting the Holiday Inn Express Hotel where I stayed.
Ken
NILES, Michigan
U.S.A.
When I checked out the hotel gave me a copy of a statement showing a charge of $129.20 a night for each of the 2 nights. Checking my Visa Account the next day I found I was being charged twice for the same room.
The hotel was giving a me a better rate.
I called Hotels.com and reported this and asked that they honor their Price Match Guarantee and refund me the difference between $152.00 and $129.20 a night, a total of $45.60. I was told that the hotel shouldn't have given me a statement with a lower price. Be this as it may, they did and I want my money ($45.60).
I called Visa and they put the Hotels charge of $129.20 + taxes a night in dispute and reversed the charge on my credit card. I am not certain whether this was a result of me or a Hotels.com representative contacting the Holiday Inn Express Hotel where I stayed.
Ken
NILES, Michigan
U.S.A.
2 Updates & Rebuttals
Ken
NILES,Michigan,
U.S.A.
Hotels.com
#2Author of original report
Wed, June 24, 2009
Settlement was made in the form of a coupon worth $50.00 valid for 1 year.
Ken
NILES,Michigan,
U.S.A.
Hoels.com
#3Author of original report
Thu, June 18, 2009
Settlement was made with a $50.00 Coupon (good for 1 year) from Hotels.com
