Richard
Santa Ana,#2Consumer Suggestion
Sun, January 15, 2006
Since your posting is old, May I suggest this. Next time you make a reservation with any online travel agency (or any for that matter), call the location that you have your reservation with and confirm your reservation with them, including car rental, airline and whatever. It will save you're a lot of headaches & $$$$. I have been an avid Rip-off Report reader for sometime and learning to avoid situation like yours. I made an online travel reservation and took the time to confirm my reservations a week later. I didn't receive my airline reservation number only because it uses E-ticket, but I felt better calling to make sure I am on the list and they gave me the reservation number. It may take some of your time even though it is their job to make sure you have your reservations, but believe me, sometime in this automated world things go wrong and nobody is around to make anything good but blaming it on someone else. Of course the consumer gets screwed. I wish you luck in getting your money back. However, I won't be using Hotels.com for my travel needs.
Erika
Arlington,#3UPDATE EX-employee responds
Sat, January 14, 2006
Whatever the reason, Hotels.com didn't magically come up with your boyfriends name. Either he had previously used the computer to make a reservation and you were stilled signed in under his account or you listed him as the guest. Anyway, no, the hotel cannot look up a hotels.com reservation by your credit card number. They only get the basic information regarding your reservation (Name, date, special requests, occupancy). They don't get your credit card information, nor the amount you paid for the room because you paid hotels.com and not the hotel. Basically, you the hotel double billed you. If they won't refund your money, call hotels.com (remember, you'll get more flies with honey than vinegar) and request the information for the double billing department. The representative will give you a fax number to send you information to and it will be handled within 72 hours by the double billing department (NOT A COUSTOMER CARE REP). The double billing department will either not pay the hotel for a future reservation if they refund you or the hotel has to provide hotels.com proof that they are refunding you. Also, if you are nice enough to the telephone agent, ask them if they would verify billing with the hotel and refund you accordingly. If the hotel never sent hotels.com a bill for your stay, they can refund you. However, remember it is the hotel that is getting paid twice for one room! The will lie to you in a heartbeat so don't trust what they say, get proof...emails, faxes, names, numbers, extensions, etc....Hotels.com doesn't want to refund you because the would be out of that money that they have already paid the hotel for your reservation. Hang in there and keep on the hotel for your refund.
Lauren
edmonton,#4Author of original report
Thu, May 12, 2005
May 12, 2005 update: This morning at 9:00 am, I checked my bank account as I was advised by "Cherie at hotels.com" because she thinks I may have just not seen the credit on my credit card, HOWEVER, there obviously was no refund. Idiot. I'm getting rather tired of emailing the woman from hotels.com and the woman from the banff hotel every day to prove to them that I HAVE NOT RECEIVED THE FRICKEN CREDIT.