- Report: #451972
Complaint Review: HotMovieSalecom - SmartSavingCenter - Boca Raton Florida
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HotMovieSalecom - SmartSavingCenter
P. O. Box 810365 Boca Raton, 33481-0365 Florida, U.S.A.
Phone:
866-566-8437
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HotMovieSale.com SmartSavingsCenter. - HotMovieSaleHotMovieSale,com - SmartSavingCenter Warning - Beware - HotMovieSale $10.00 "Bargain" cost me $74.89 Sybil's Sad Saga - help others avoid this situation. Boca Raton Florida
2-27-2009 I ordered 2 "bargain" dvd's for a total of $23.99 and received a confirmation from Hot Movie Sales [ HMS] for that same amount. Later I also received a second email [three pages] from HMS, reminding me of all the bargains they had to offer- which I did not read past the first few paragraphs. I read it later - too late.
In March I received the $10.99 dvd.
On April 1, 2009, HMS cancelled the other dvd due to being out of stock.
On the next Visa Capital One bill which I received APRIL-7-09 ]
I have been charged:
2-27-09, SSC PRCSG 877-777-7824 561-989-7400 FL $ 1.00
3-2-09, SMTSVGSCTR800-511-6538 561-989-7400 FL $ 1.00
3-2-09, HMS MOVIE 866-566-8437 561-989-7400 FL $ 29.95
3-3-09, HMS MOVIE 866-566-8437 561-989-7400 FL $ 10.99
[ this last charge was legitimate for one of the dvd's]
As soon as I saw the charges, I sent a "support ticket" to HMS and complained about the "overcharge." I also contacted my credit card.
Later HMS sent me an e-mail canceling my memberships and saying that I will get NO refund..
That is when I - finally- first became aware that when you order dvd's from HMS - when you click the "Submit Order" button -- you automatically agree to a
1. $ 29.95 per month charge,
2. plus a $ 1.00 SSC fee per month ,
3. plus another SMTSVGSCTR $ 1.00 fee per month.
You can not order anything without agreeing to this arrangement. This is not made clear at the time you are ordering.
BUT....there is more:
On my next Visa bill, [ which I received the first week of May]
I have additional charges:
3-27-09, SSC PRCSG 877-777-7824 561-989-7400 FL $ 1.00
4-2-09, SMTSVGSCTR800-511-6538 561-989-7400 FL $ 1.00
4-2-09, HMS MOVIE 866-566-8437 561-989-7400 FL $ 29.95
So - my "bargain" dvd just cost me $74.89
[and I haven't received next months Visa bill yet.]
Sybil
Greenbrier, Arkansas
U.S.A.
In March I received the $10.99 dvd.
On April 1, 2009, HMS cancelled the other dvd due to being out of stock.
On the next Visa Capital One bill which I received APRIL-7-09 ]
I have been charged:
2-27-09, SSC PRCSG 877-777-7824 561-989-7400 FL $ 1.00
3-2-09, SMTSVGSCTR800-511-6538 561-989-7400 FL $ 1.00
3-2-09, HMS MOVIE 866-566-8437 561-989-7400 FL $ 29.95
3-3-09, HMS MOVIE 866-566-8437 561-989-7400 FL $ 10.99
[ this last charge was legitimate for one of the dvd's]
As soon as I saw the charges, I sent a "support ticket" to HMS and complained about the "overcharge." I also contacted my credit card.
Later HMS sent me an e-mail canceling my memberships and saying that I will get NO refund..
That is when I - finally- first became aware that when you order dvd's from HMS - when you click the "Submit Order" button -- you automatically agree to a
1. $ 29.95 per month charge,
2. plus a $ 1.00 SSC fee per month ,
3. plus another SMTSVGSCTR $ 1.00 fee per month.
You can not order anything without agreeing to this arrangement. This is not made clear at the time you are ordering.
BUT....there is more:
On my next Visa bill, [ which I received the first week of May]
I have additional charges:
3-27-09, SSC PRCSG 877-777-7824 561-989-7400 FL $ 1.00
4-2-09, SMTSVGSCTR800-511-6538 561-989-7400 FL $ 1.00
4-2-09, HMS MOVIE 866-566-8437 561-989-7400 FL $ 29.95
So - my "bargain" dvd just cost me $74.89
[and I haven't received next months Visa bill yet.]
Sybil
Greenbrier, Arkansas
U.S.A.
