dennis
United States of America#2Author of original report
Wed, October 05, 2011
Dear Future Customers of hotmoviesale.com,
Keep in mind I have talked to two different agents from this company at
best I may recieve back a few months out of the year and two months of
overcharges from them as I see it from these two clubs, I supposedly, Joined.
They say everything is up front. Fine!, then be upfront in the first place with
your customers and in[ LARGE VISIBLE NUMBERS} from the VERY---
beginning pitch tell them it is going to cost them 120.00 a year to join such a
club. I believe most people who get hooked in this thing think it is only a once
a year 10.00 rip.. A year or god knows how long later they get the truth. We
need stronger legislation for any company that thinks they have a right to charge
a customer a recurring charge. Their credit card charges on a monthly basis.
Did not say they were for a membership fee. The first agent I talked to and when
I complained and explained the situation could of said okay let's see you joined
and you bought X amount of videos after the fact and realized X amount of gain
from that we will deduct your benefits from what you were charged and credit
the rest to your account. Did they offer that No!!!! Why!!! Because they do not
know how to be straight with people. Stay away from this Co.. I certainly will.
BBV Support Team
Boca Raton,#3UPDATE Employee
Tue, October 04, 2011
Hi there,
I'm Jeff from the {HotMovieSale.com/BestBrandValues} Support Team.
I am sorry for the inconvenience caused.
Regarding your concern of automatic sign up, we do not offer a mandatory membership and you can choose whether to join the membership and order or whether to order without joining the membership. Also, the membership sign up is not automatic, and you have to agree to the Terms of Offer of membership on the checkout page to join the membership. The Terms of Offer are very clear on the checkout page and you have to agree to them in order to place the order and join the membership.
If you join the membership then you are entitled to many membership benefits like special $5.00 discounted price for first item, free shipping for first item and wholesale prices for all ordered items. If you had not joined the membership then these benefits would not have been applied to you.
We try to help all our customers to the best of our abilities. Our representatives are available 24 hours a day, 7 days a week.
If you need any further assistance, please contact us via Phone support, chat support or support ticket and we will be happy to assist you further.