- Report: #1307544
Complaint Review: Hotwire.com - Internet
Reported By:
Hotwireisaripoff -
Edmonton, Alberta, Canada
Submitted:
Updated:
-
Author Not Confirmed
Why?
Hotwire.com
Internet, USA
Web:
Hotwire.com
Categories:
Business Rating:
(0)
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Hotwire.com Hotwire fraudulent charges and refused to find out where the charges came from on my card Internet
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Hello my name is Mahamed Hassan and I am writing in regards to a fraudulent charge to my credit card made by Hotwire.com. I tried to make a purchase of a hotel room using your online site on Saturday may 21. the reservation did not go through and I was receiving a error message so I called into the customer service department and they told me I needed to call a 415 number regarding fraud department saying my card has been blocked from making purchases. On Tuesday may 24 I seen on my account that I was charged for the amount of 144.00 3 times by Hotwire. I decided to call in and find out what happened and get my money back and it was here I received the worst service of my entire life. I was hung up on over 5 times and I was told they couldn't do anything for me by numerous people and transferred back into the que by being told lies about how I was going to be transferred to the right department. I have never had this much hassle for an error that has nothing to do with me and everything to do with their system and customer service reps inexperience in regards to how to handle situations. I am extremely disappointed and hurt at the fact I had to spend my entire day trying to figure this out and still have not got to a solution. I am writing this in the hopes that this will reach someone who can understand my pain and offer help. Thank you for your time reading this
1 Updates & Rebuttals
Amy K
Mapleton,Illinois,
USA
Contact your bank or credit card
#2Consumer Comment
Wed, May 25, 2016
Have you contacted your bank or credit card company? They can do an investigation and get the charges reversed. That's my best suggestion. Then THEY have to deal with Hotwire and you don't. :)
