Mia
London,#2Consumer Comment
Tue, December 04, 2007
I have to say Cory's response to Jen is a little strange. Her report makes complete sense and her situaton is very similar to my own. The complete lack of basic customer support skills is horrendous. Perhaps Cory, instead of trying to improve your company's reputation by this ridiculous, underhand e-marketing (as I have NO doubt you are working for House of Brides - noone else would write such an incomprehensible attack on Jen's report) actually sacking whoever deals with processing orders and communicating with the public would be a better idea. Without decent customer service (civil, polite, helpful, personal etc etc) a retail organisation is nothing. I will be following my complaint with them up until I am satisfied with their answer - no matter what this entails.
Robertt
Warsaw,#3Consumer Comment
Sun, October 28, 2007
Jen, Be careful as I have been trying to tell others on this site HOUSE OF BRIDES actively uses this site. Sometimes they use the name HOUSE OF BRIDES other times they use fake user names like Cory or Margaret. Listen, there is no way that Cory or Margaret does not work for HOB- just trust me on this one, I know how this unethical company play's its game.
Jen
Winona Lake,#4Author of original report
Mon, October 22, 2007
Cory-- I"m sorry for any confusion in my original report. I wrote it when i had been dealing with this whole thing for several hours and...you're right,it isn't as clear as it should be. I wasn't actully trying to get anything from HOB except for my dress in time for the wedding for the original price i paid for it. They canceled my paid order with no explation, and then said that to get my dress in time, i would now need to re-order it with a hefty "rush" fee. When i tried to get some answers as to why this was going on, they told me to go elsewhere and that they would no longer respond to my emails. If a company randomly canceled an important order for you and gave you questionable service when you inquired about it...would you really re-order at a higher price without getting a few basic answers, such as...why was the order canceled? why do i now have to pay a higher price? May i ask who i am speaking to? You did find one mistake, however. And I apologize!...in my original email to HOB, I guessed and said the order was placed "a few months ago"--my apologies, it felt like it had been that long when in reality it was only 6 weeks ago. In future emails to HOB, i corrected that and gave the exact date of my original order (9-3-07) by forwarding them a copy of the original confirmation email they had sent me. That didn't make it into this report because it was in HTML format and i couldn't figure out how to do it. I also don't see why traveling for my full time job, which i've had to do every fall for the past 4 years, should be a reason to doubt my honesty. If you choose to go with them, i hope you have better luck.
Margaret
Houston,#5Consumer Comment
Fri, October 19, 2007
When it comes to something big like a wedding, your best bet is to deal with local reputable establishments, that way you keep your problems to a minimin.
Sounds like the on line company does not need any business, so I would not worry about it, just tell everyone you know not to deal with them. Perhaps if they start not making money they might change their tune!!!!
Cory
San Antonio,#6Consumer Comment
Thu, October 18, 2007
You state you first placed your order "a few months ago"(a few is usually three) no exact date is stated, for a wedding on Dec. the 28th. Kind of odd not to include an exact date. Then you state "six weeks" later I receive an e-mail saying this is our third attempt to contact you.....". Which was it? Six weeks or a few months? Then in your e-mail you state that when you FIRST PLACED YOUR ORDER, you stated something to the effect about an "URGENT ORDERING PROBLEM".
I suspect that IF you had truly placed your order "a few months ago" you wouldn't be saying anything about an "URGENT ORDER PROBLEM". You also state "which due to traveling for my job, I did not receive until Wendesday". Throw in a little doubt about your job responsibilities. Little of your argument makes any sense and none of your time lines make any sense. Alll the e-mail and internet crap sounds like a big smoke screen. IF you had really been interested in having a dress made, you would have contacted them before the "few months" or "six weeks" or whatever it really was and followed up on their progress. Not waited around for them to contact you about cancelling your order. I like the part about you not wanting to pay the rush order. As a matter of fact, just about everything in this post is about getting something.
Cory
San Antonio,#7Consumer Comment
Thu, October 18, 2007
You state you first placed your order "a few months ago"(a few is usually three) no exact date is stated, for a wedding on Dec. the 28th. Kind of odd not to include an exact date. Then you state "six weeks" later I receive an e-mail saying this is our third attempt to contact you.....". Which was it? Six weeks or a few months? Then in your e-mail you state that when you FIRST PLACED YOUR ORDER, you stated something to the effect about an "URGENT ORDERING PROBLEM".
I suspect that IF you had truly placed your order "a few months ago" you wouldn't be saying anything about an "URGENT ORDER PROBLEM". You also state "which due to traveling for my job, I did not receive until Wendesday". Throw in a little doubt about your job responsibilities. Little of your argument makes any sense and none of your time lines make any sense. Alll the e-mail and internet crap sounds like a big smoke screen. IF you had really been interested in having a dress made, you would have contacted them before the "few months" or "six weeks" or whatever it really was and followed up on their progress. Not waited around for them to contact you about cancelling your order. I like the part about you not wanting to pay the rush order. As a matter of fact, just about everything in this post is about getting something.
Cory
San Antonio,#8Consumer Comment
Thu, October 18, 2007
You state you first placed your order "a few months ago"(a few is usually three) no exact date is stated, for a wedding on Dec. the 28th. Kind of odd not to include an exact date. Then you state "six weeks" later I receive an e-mail saying this is our third attempt to contact you.....". Which was it? Six weeks or a few months? Then in your e-mail you state that when you FIRST PLACED YOUR ORDER, you stated something to the effect about an "URGENT ORDERING PROBLEM".
I suspect that IF you had truly placed your order "a few months ago" you wouldn't be saying anything about an "URGENT ORDER PROBLEM". You also state "which due to traveling for my job, I did not receive until Wendesday". Throw in a little doubt about your job responsibilities. Little of your argument makes any sense and none of your time lines make any sense. Alll the e-mail and internet crap sounds like a big smoke screen. IF you had really been interested in having a dress made, you would have contacted them before the "few months" or "six weeks" or whatever it really was and followed up on their progress. Not waited around for them to contact you about cancelling your order. I like the part about you not wanting to pay the rush order. As a matter of fact, just about everything in this post is about getting something.
Cory
San Antonio,#9Consumer Comment
Thu, October 18, 2007
You state you first placed your order "a few months ago"(a few is usually three) no exact date is stated, for a wedding on Dec. the 28th. Kind of odd not to include an exact date. Then you state "six weeks" later I receive an e-mail saying this is our third attempt to contact you.....". Which was it? Six weeks or a few months? Then in your e-mail you state that when you FIRST PLACED YOUR ORDER, you stated something to the effect about an "URGENT ORDERING PROBLEM".
I suspect that IF you had truly placed your order "a few months ago" you wouldn't be saying anything about an "URGENT ORDER PROBLEM". You also state "which due to traveling for my job, I did not receive until Wendesday". Throw in a little doubt about your job responsibilities. Little of your argument makes any sense and none of your time lines make any sense. Alll the e-mail and internet crap sounds like a big smoke screen. IF you had really been interested in having a dress made, you would have contacted them before the "few months" or "six weeks" or whatever it really was and followed up on their progress. Not waited around for them to contact you about cancelling your order. I like the part about you not wanting to pay the rush order. As a matter of fact, just about everything in this post is about getting something.