- Report: #845017
Complaint Review: Houston's Boca Raton - Boca Raton, Florida Internet
Reported By:
Napoleon S. -
Sunny Isles, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Houston's Boca Raton
1900 NW Executive Center Circle Boca Raton, Florida, 33431 Internet, United States of America
Phone:
561-998-0550
Web:
Categories:
Business Rating:
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Houston's Boca Raton Horrible Customer Abuse and Mistreatment Boca Raton, Florida Internet
This was the restaurant experience from hell. I had to wait 30 minutes for a table for one. My server was a young, flirtatious, dark-haired (pony-tailed) waitress who had served me on prior dining occasions and had once told me her life story and about the troubles she was having at home with her single child and his deadbeat father. Could she have been trying to gain my sympathy so that I would leave her a large tip? I don't know.
She appeared to be in good spirits last night (Wed. Jan 11, 2011) and I jokingly made the remark that it's too bad that she was in uniform and couldn't join me for dinner. She smiled, took my order and then disappeared. Afterwards, I waited for my salad, which never arrived. Instead, one of the assistant managers, David Grossman, along with a thin, Black, Haitian-accented Wackenhut security guard (in full uniform including cowboy hat), approached my table. Grossman ordered me to leave the restaurant, claiming that I had made an inappropriate comment to the female server.
When I asked him specifically which comment he was referring to, he refused to mention it. I told him that it was not necessary to embarrass me by bringing a uniformed security guard to my table in an effort to intimidate me, a paying customer who had done nothing wrong. He responded "too bad". As I was exiting the restaurant, the security guard initially blocked my path and I told him to move out of the way. He began unleashing a torrent of abusive, threatening comments, and as he stood next to my car, threatened to "kick my a**" if I ever returned.
I have eaten at the Boca Raton Houston's on many prior occasions without incident. Instead of being given the benefit of the doubt as a repeat customer, I feel that assistant manager David Grossman and the security guard were way out of line an could have handled the situation more appropriately and effectively. Grossman could have at the very least, asked for my version of the conversation with the server and been more diplomatic and tactful in his resolving the conflict. I was neither inebriated, nor was I belligerent at any time. I did not deserve such reprehensible abuse and will be reporting this matter to the BBB and Houston's corporate office.
She appeared to be in good spirits last night (Wed. Jan 11, 2011) and I jokingly made the remark that it's too bad that she was in uniform and couldn't join me for dinner. She smiled, took my order and then disappeared. Afterwards, I waited for my salad, which never arrived. Instead, one of the assistant managers, David Grossman, along with a thin, Black, Haitian-accented Wackenhut security guard (in full uniform including cowboy hat), approached my table. Grossman ordered me to leave the restaurant, claiming that I had made an inappropriate comment to the female server.
When I asked him specifically which comment he was referring to, he refused to mention it. I told him that it was not necessary to embarrass me by bringing a uniformed security guard to my table in an effort to intimidate me, a paying customer who had done nothing wrong. He responded "too bad". As I was exiting the restaurant, the security guard initially blocked my path and I told him to move out of the way. He began unleashing a torrent of abusive, threatening comments, and as he stood next to my car, threatened to "kick my a**" if I ever returned.
I have eaten at the Boca Raton Houston's on many prior occasions without incident. Instead of being given the benefit of the doubt as a repeat customer, I feel that assistant manager David Grossman and the security guard were way out of line an could have handled the situation more appropriately and effectively. Grossman could have at the very least, asked for my version of the conversation with the server and been more diplomatic and tactful in his resolving the conflict. I was neither inebriated, nor was I belligerent at any time. I did not deserve such reprehensible abuse and will be reporting this matter to the BBB and Houston's corporate office.
